Pizza Hut

Reviews

• SP

  Scott Pastore

  6 days ago
  5.0
  Good southern hospitality
• JB

  John Bridges

  Feb 16, 2026
  1.0
  I want to express my deep dissatisfaction with the quality of service and lack of professional management at the Santee, South Carolina location. I ordered a Super Supreme pizza, but upon opening the box at the counter, it was immediately clear that it was missing several ingredients and appeared to be a standard three-topping pizza. When I brought this to the attention of the staff, the cashier initially insisted the order was correct. It was only after a member of the kitchen staff came to the front and inspected the pizza that the error was officially acknowledged. ​Despite their own staff confirming the mistake, the resolution process was incredibly poorly handled. I requested a refund as I did not have the time to wait another 25 minutes for a remake, but the staff claimed they were unable to credit my card back. A manager was eventually reached by phone, yet she refused to look at a photo of the pizza and claimed she would have to contact corporate to authorize a simple refund. This caused a 30-minute delay and forced me to attempt to contact corporate myself, only to find that their policy requires franchises to handle refunds directly. ​The situation was only resolved after I called my bank to initiate a stop-payment on the transaction. Once the staff realized I was contacting my financial institution, they finally processed the refund. It is unacceptable that a customer must spend over half an hour arguing for a refund on an incorrectly prepared product. This experience highlights a significant breakdown in management training and basic customer service. I hope the franchise owners take steps to ensure their team is better equipped to handle standard quality control issues in the future.
• MM

  Madison

  Dec 28, 2025
  1.0
  Absolutely horrible customer service. I placed a pickup order for 10:00 PM and waited over an hour ( past closing) while other customers came and went. I was asked for my name multiple times, only for them to realize at 11 pm my order was never even made. I was then given the wrong food…a cold pizza I didn’t order….with no apology or accountability. I work in customer service, and I am appalled by how this was handled and how I was treated. I paid for food I never received and was made to feel like an inconvenience. I do not recommend this location at all.
• AU

  A Google User

  Dec 7, 2025
  5.0
  Love their melts
• NN

  Nadia Natal

  Dec 6, 2025
  1.0
  Placed an order at 11:15 went to pick up at 11:45pm (they close at midnight) door was already locked and they didn’t make it because they were already “closing up” AT 11:15!

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