Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported long wait times in the drive-thru, with some waiting over 20 minutes to place orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Numerous customers expressed dissatisfaction with the food quality, noting that items were often cold, stale, or not prepared correctly.
Staff Behavior
Feedback indicated a mix of positive and negative experiences with staff, including reports of rudeness and lack of attention, but also some instances of friendly service.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and drink machines.
RK
Ryan Koelle
Dec 26, 2025
1.0
This location is the absolute worst fast food restaurant I have ever been to. Dont know if they dont have enough help or what the problem is. Its the closest Wendys to my house so I end up giving them another chance every month or so only to be severely disappointed every time. Prepare to spend at least an hour in the drive thru no matter what the time of day. And I cant count the number of times I've been told they're only accepting cash. And I really question if the 1 and only guy that actually makes the food can read. I've never had an order made 100% correct. He remade my order twice 1 night before he walked up to the counter for clarification from me. It was literally 2 jr cheesburgers with no mustard. If anybody in that building makes more than minimum wage, they are severely overpaid! 1 star isn't low enough. Would give negative stars if it were possible!
AD
Angelita Angelina Denise
Dec 20, 2025
3.0
I don't know what's going on with these new employees but they obviously they don't pay attention to what you're saying and then at the drive-thru window they give you different food and they make you wait 5 to 10 minutes in a Drive-Thru the wait is awful. I just want to get my correct food and go home how hard can that be?
KI
Kody Imel
Dec 16, 2025
2.0
I’ve visited this location a handful of times in the last year. Service is nice but every time I go, I get my food in under a minute and it’s never fresh. Always like it has been sitting there for 20-30 minutes. ESPECIALLY the fries!! I appreciate the efficiency but I would like hot food made to order as that is what I’m paying for. Especially when there are maybe 3 customers at the whole establishment.
99
90sSamuel
Dec 13, 2025
4.0
Today Dec 13 at 410 I went inside because the drive thru was packed. When I got inside I seen why. They had 3 workers 1 drive thru cashier, a lobby cashier and 1 food prep. The 2 cashiers just did their stuff and stood there waiting for the prep person to do the orders. I stood inside 20 min waiting on order just watching. I could write a review that said they were slow as crap but I am not going to do that. The food prep an older woman was working her butt off while the 2 kids just stood around watching and waiting. At anytime they could have went and helped if they were trained in food prep that I don't know I'm just assuming. But if they were trained in food prep they never once offered to help to speed the process up at all. So this review is solely for the food prep person that deserves 5 stars but nothing is perfect so I have a 4 star review but my opinion is that the food prep person deserves a thank you not just from me but from everyone that was there today because she was working her butt off and deserves the flowers of this review. So here are your flowers and I hope someone from Wendy's reads this review and is able to track you down from the date and time I posted and give you additional acknowledgement.
ED
Eric Darden
Dec 1, 2025
1.0
Don’t bother going to this location. The employees care more about minding their children and closing the store way before they are supposed to. Children at play inside and rude employees that make the decision to close and tell you that they’ve decided to wrap up early tonight. Don’t waste your time trying to eat here!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's on Heckle Boulevard currently open?
Yes, this Wendy's location at 1758 Heckle Boulevard in Rock Hill, SC is open and committed to serving customers every day.
What are the operating hours for the drive-thru at this Wendy's?
The drive-thru is open daily from 10:00 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options like breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides.
What meals are served at Wendy's on Heckle Boulevard?
Meals served include breakfast, lunch, and dinner.
Can I order food online or through an app for this Wendy's?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What payment options does Wendy's accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location with questions or feedback?
You can call (803) 280-0851, reach out via their Contact page or Customer Care team's live chat, or complete the Wendy’s Customer Satisfaction Survey with your receipt information.
Are there other food options near this Wendy's on Heckle Boulevard?
Yes, nearby food options include Domino's Pizza, Taco Bell, Dunkin', Marco's Pizza, Krispy Krunchy Chicken, Waffle House, and Pzazz & Tapas which you might want to check out before or after your visit.
Are there convenient services near Wendy's that customers might use?
Nearby services include CVS Pharmacy for medical needs, LibertyX Bitcoin ATM for currency exchange, UPS Access Point for shipping, and multiple banks like Bank of America and Wells Fargo for financial services.
How can nearby public amenities assist customers visiting Wendy's?
Customers can use nearby transportation and professional services like IdentoGO for appointments, and automotive services such as NTB National Tire & Battery and Tire Kingdom for car needs, making your visit to Wendy's more convenient within the area.