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Taco Bell

3.4
(968 reviews)

Business Details

1771 Heckle Blvd, Rock Hill, SC
29732, United States
(803) 366-2100

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1771 Heckle Blvd in Rock Hill. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1771 Heckle Blvd, Rock Hill, SC
29732, United States

Hours

Reviews

3.4
968 reviews
5 stars
355
4 stars
192
3 stars
141
2 stars
68
1 star
212

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and rude staff interactions, particularly in the drive-thru and counter service.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and poor food quality, leading to customer frustration.

Employee Attitude

Several customers noted unprofessional behavior from employees, including rudeness and lack of care in service.

Food Quality

While some customers enjoyed the food, there were numerous complaints about food being served cold, poorly prepared, or not meeting expectations.

Management Concerns

Reviews indicated dissatisfaction with management's handling of issues, including poor customer service and lack of accountability.
  • JG
    Jessica Grissett
    Jan 29, 2026
    1.0
    This is the second time my order has been missing items when ordering Taco Bell through DoorDash. This time, I ordered a meal that included nacho fries, but I only received the nacho cheese sauce—no fries at all. On top of that, my order was delayed an extra 30 minutes because the restaurant told my dasher they were “waiting on the nuggets.” When the food finally arrived, the nuggets were burnt, making the wait even more frustrating. Mistakes happen, but repeated missing items combined with long delays and poor food quality is unacceptable. If items are unavailable or delayed, that needs to be communicated honestly and orders need to be checked before being sent out. I expect better accuracy and quality, especially when customers are paying delivery fees and waiting longer than expected.
  • JH
    Joan Holman
    Dec 3, 2025
    1.0
    To the taco bell manager on heckle that flipped me off and cussed at me in front of my 7 year old for asking for a item of my order I didnt receive i just want you to know I see you. I see that maybe you were having a bad day, maybe a bad week or may be a long string of bad luck. What you dont know is that I was on my feet for nearly 9 hours only having gone through my 4th round of chemo less than a week ago. What you dont know is that meal was meant to grant me 30 mins of rest where I didnt need to be on my feet any longer than needed by having to cook a meal for my daughter after an already long day. Maybe having a chance to spend a little extra time with her. Maybe you didnt see the way you made her break down in tears out of fear from your voulger actions and tone and you probably dont care. Maybe youre happy that meal went cold and untouched while i calmed her down. Youll never know the hell we lived through this year and i pray you never experience it yourself. They do say ignorance is bliss. People make mistakes, and its not uncommon for items to be left out. Im sure you've experienced that yourself. I know you will never see this but my blatant confusion and lack of response to your actions should have been enough for you to diffuse your anger but ive been around long enough to know not all humans evolve. I hope you heal.
  • KH
    Kori Hillis
    Dec 3, 2025
    1.0
    Saw one of the employees flip off customer in front of me. It look like the angriest employee I have ever seen. Tried calling management but she really didn’t seem to care about the situation. Lady with brown hair and glasses is a angry lady.
  • MM
    Mike
    Nov 16, 2025
    3.0
    Used to be a fine spot - service is so slow now. Drive through really can take 30 minutes if you hit the wrong time; last time was over 40. Online order too so they already took my money. The food was good and the order correct. Just not sure what is going on lately
  • MG
    Matt Gottlieb
    Nov 8, 2025
    4.0
    Haven't been to a Taco Bell in quite a while and had a hankering for it. The service was fast and friendly. The order was correct. The food was as expected. I wasn't expecting gourmet food. That said it it the spot for the moment.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on Heckle Blvd?

The drive-through at Taco Bell on Heckle Blvd is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and extended to 2:30 AM on Fridays and Saturdays.

Where is Taco Bell located in Rock Hill, SC?

Taco Bell is located at 1771 Heckle Blvd, Rock Hill, SC 29732, United States.

Brand Certified Facts from Taco Bell

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