McDonald's

3.4
2170 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1785 Mt Gallant Rd, Rock Hill, SC
29732, United States

Hours

Reviews

3.4
2,170 reviews
5 stars
767
4 stars
452
3 stars
344
2 stars
195
1 star
412

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly during drive-thru interactions.

Order Accuracy

Many customers reported incorrect orders, missing items, and issues with mobile orders, indicating a consistent problem with order fulfillment.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often exceeding 20 minutes.

Food Quality

Several reviews mentioned cold or poorly prepared food, with specific complaints about burnt items and incorrect orders.

Cleanliness

While some customers noted a clean store, others reported dirty tables and drink stations, suggesting inconsistency in maintenance.
  • MB
    M Boone
    Nov 9, 2025
    1.0
    I feel that someone has update or some type of system that will let you know pies are past expired times. Nothing tastes better than a dried out pie that was served 6 HOURS after is was made. The bun tasted like it had sat on some type of cleaner. Definitely don't deserve the 1 star.
  • JD
    Jerry Dover
    Nov 1, 2025
    1.0
    This McDonald's is always on some bullshit. At 10:14 pm. On Halloween said they were closed down for cleaning. They still had cars coming in the drive through. I posted something last week about this McDonald's stating I would never come back. I didn't stop for me, I had a friend with me who wanted something. I was telling him about my last visit as I was pulling in only for them to give us the bullshit story about closing down for cleaning even though Google had them open. Man I can't with this location. I recommend any other location over this one any day over this one.
  • NR
    Nolan Rowley
    Oct 30, 2025
    1.0
    I came after work, i never orderes at this location before or ever been there. I didnt know their dinning room was closed. And made a mobile order for pick up. Then went to go inside to find the door locked. So tried to pick up my food from the drive through. Waited 30 mins before i could get up to the speaker box with how slow the service was. And then when I got to the window the drive through order taker said I couldnt get my food that way and was insanely rude. And ask me so and whats my point when I explained the situation. Will be going back in the morning to get my refund or food as of now this location has stolen 18 dollars and some change from me.
  • ZH
    Zy Hardin
    Oct 26, 2025
    1.0
    So i went to McDonald’s at 10:30pm and got home a 12:00am because of how terrible the drive thru service is I waited in the line for an hour and then when i finally got my order it was messed then i asked someone could they fix my order and i was told to go through the drive through again and that took another hour and then when i finally got back to the drive thru to explain i kept getting cut off so i just got a refund the service at night is horrific
  • JJ
    Josette Jackson
    Oct 23, 2025
    1.0
    Food: Found something green on my egg. Ask for another sausage/egg McMuffin sandwich and got it thrown on the counter. The muffin was burnt around the edges. Service: Thought my food was going to be brought to the table. Mgr just kept hollering my #. Her attitude was so negative, especially when I asked for another sandwich. The first sandwich had something green on the egg. The second sandwich had a muffin that was burnt around the edge. I could not eat the sandwich. Asked for my money back. They made me wait while they talked on the phone and served others. A Black person cannot even get treated right by Black people at this McDonalds. Then again, I’m in the South, and they probably don’t know what good service and food feels and looks like. McDonald’s has really gone downhill. So disappointed.

Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's located at 1785 Mt Gallant Rd, Rock Hill, SC?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7, including same-day and no-contact delivery options.