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Dunkin'

3.8
(962 reviews)

Business Details

(803) 325-2305
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rock Hill, SC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1932 Springsteen Rd, Rock Hill, SC
29730, United States

Hours

Reviews

3.8
962 reviews
5 stars
472
4 stars
194
3 stars
97
2 stars
53
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty floors and trash, contributing to a negative dining experience.

Order Accuracy

There were numerous complaints about incorrect orders and poorly made drinks, leading to customer dissatisfaction.

Staff Attitude

While some staff were praised for their friendliness, many reviews noted a lack of professionalism and negative attitudes from employees.

Food Quality

Customers expressed disappointment with food quality, citing cold items and stale donuts as common issues.
  • MM
    Matt Minott
    Jan 9, 2026
    1.0
    Staff here are awful. I would use a different location. The girl with the nasty arm tattoos is the worst.
  • TW
    Tom Winn
    Jan 9, 2026
    5.0
    Staff are always on there toes. You don't have to wait long to get what you want.
  • PR
    Patriot Red
    Jan 7, 2026
    1.0
    Some of the rudest people work at this Dunkin. I buy Dunkin at so many different locations in my travels and this is definitely one of the worst ones. I don’t need attitude 1st thing in the morning because you made my drink poorly
  • LH
    Lee Howell
    Dec 16, 2025
    1.0
    how you gonna claim to sell ice cream and have no ice cream??? having a working freezer seems monumentally fundamental to being in the ice cream business. like, that is a foundational requirement. just quit even faking like you sell ice cream at this point. the customer service is wack and so is closing earlier than your sign says. addendum: I also submit this for the lady in front of me. not sure what happened for her order but she was not happy when she left. I hear ya lady.
  • DC
    Dominique Council
    Dec 14, 2025
    1.0
    The slowest dunkin. I do not blame the employees because it seems there is never more than 2 people in there when it is in a busy location. I waited for 20 minutes for my order before having to leave the line because there was still 2 cars in the line in front of me. I tried to call to let them know to not waste their time making my order and their phone goes straight to voicemail. This is not the first time this has happened to me at this location but this is the first time that I did not have 30 minutes to wait for a coffee and donut.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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