Arby's

4.1
995 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1673 Cranium Drive, Rock Hill, SC
29730, United States

Hours

Reviews

4.1
995 reviews
5 stars
499
4 stars
258
3 stars
113
2 stars
43
1 star
82

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing cold or poorly prepared items.

Service Issues

Several reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness

The restaurant was noted for its cleanliness, with many customers appreciating the clean dining area.

Staff Friendliness

Some employees received praise for their friendly and helpful demeanor, though experiences varied.

Order Accuracy

Multiple customers reported issues with incorrect orders, leading to dissatisfaction.
  • LL
    Lisa Lawless
    Dec 22, 2025
    5.0
    Nice Arby's. Food is awesome and they haven't messed up my complicated order once.
  • AJ
    Adam Johnson
    Dec 7, 2025
    1.0
    This Arby’s is so hit or miss. Today was a gross miss. The roast beef looks like it’s been overcooked and reheated. Fries were also cold. This will be our last visit to this Arby’s.
  • JM
    Jay Mac
    Dec 5, 2025
    1.0
    Stood in the dining room from 11:10 to 11:15 never saw an employee although I can hear them in the back horse playing.
  • SH
    Shadow Hunter
    Nov 30, 2025
    5.0
    Ciara was a excellent worker so kind to us food was good as always!
  • JH
    Jill H
    Nov 22, 2025
    5.0
    I was craving a Ham and Swiss from Arby's so I stop by the one on Cranium Drive. I was the third car in line at the drive-thru (we all pulled in at the sane time). When I got to the speaker, I was asked to hold for a moment. After a few minutes, I got my order in and there was an apology for the wait (it didn't bother me that I had to wait). It seemed they were short handed but I will tell you Dylan's customer service was excellent and the food was great!