Tropical Smoothie Cafe

Reviews

• CC

  Christina

  2 days ago
  1.0
  I am a Tropical Smoothie member and come to Tropical Smoothie Cafe almost every day, sometimes even twice a day, between this location and the one on Pelham Road. I usually come in the mornings, and this was my first time coming at night. Unfortunately, the experience with the night shift was very disappointing. The employees were rude and seemed more focused on talking among themselves than helping customers. At one point, I even noticed an employee touching their hair and not washing their hands afterward before preparing drinks, which is very concerning. The smoothies also were not made correctly. My daughter’s smoothie did not taste anything like it normally should. They attempted to remake it, but it was still horrible, so we ended up asking for a refund. At that point it felt like we pretty much wasted our money and time. I will say the general manager was very nice, but the night shift staff really needs better training in customer service, professionalism, and food safety. As someone who comes here regularly and supports this business, this experience was very disappointing.
• WC

  Wayne Chappell

  Nov 20, 2025
  1.0
  Overall terrible and the worst place I’ve been too
• JC

  Juanita Corner

  Nov 18, 2025
  5.0
  The cashier was great helping me order
• JT

  JT Taylor

  Oct 27, 2025
  1.0
  Horrible experience here today. For the past 6 months I've been eating the same thing for lunch. A smoothie the way I like it. No one else makes it like them. Hats off. However the manager today decided she wanted to display her authority after I asked kindly if I could make a few substitutions if that was ok? Same thing I say every time. She proceeded to tell me she couldn't do that but she would do it this time and check with her manager that she could be wrong. I said okay I do this at four different locations everyday and no one else gives me any trouble at all, so let's do it and you can check with your manager and we can go from there. I proceeded to tell her my substitutions and she said oh wait I know we can't do that, and as I walked out I'd ask her if she was going to let a customer walk out unhappy like that? I won't get into the whole thing but I asked her for her manager's name and number and I will be contacting her. I just arrived at the tropical smoothie in Anderson and ordered the same exact way and they gave it to me the way I wanted it with no questions asked I'm posting the receipt. In Anderson they even subbed the sugar out for protein I didn't even ask him to do it. It's much easier to be nice to people.
• RV

  Rachel Vollrath

  Apr 17, 2020
  5.0
  Catered work luncheon was fantastic! Great assortment of wraps with fresh ingredients!

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