Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,599 reviews
5 stars
464
4 stars
325
3 stars
239
2 stars
141
1 star
430
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rudeness and lack of communication from staff.
Food Temperature
Many customers reported receiving cold or improperly prepared food, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with complaints about filthy bathrooms and unclean dining areas.
Wait Times
Customers experienced excessively long wait times, both in the drive-thru and inside the restaurant.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including arguing and lack of urgency.
- VGVanessa GoldsmithNov 13, 20251.0Seems like from other reviews here, employment needs to be questioned. I went to the drive-thru and of course was told to come in like others with a nasty attitude. Then when I came in….. changing shifts. They seemed to take the person that was in front of me(that they knew personally) but then all of a sudden “changing shifts” when it got to me. Just not right.
- ABAshlee BrookeNov 12, 20255.0They have the best Cobb salads and they make the chicken and bacon so fresh for you. They are also very nice and patient, great customer service!
- SMSam M.T.Nov 9, 20251.0I recently visited this Wendy’s location, and unfortunately, my experience was far below expectations. Upon arrival, the dining area appeared disorganized and not well-maintained — several tables were dirty, material on seats torn, the trash bins were overflowing, and the floor near the drink station was sticky. It gave an immediate impression of neglect. First thing noticed was that all of the staff was out back and smoking marijuana. The entire restaurant smelled of marijuana and my clothes upon leaving smelled of it as well. When I placed my order, the staff seemed distracted and unprofessional. The cashier barely acknowledged me and made several mistakes while entering my order. Customer service is supposed to make a difference, but here it felt nonexistent. Overall, this visit left me completely dissatisfied. Wendy’s is typically known for decent service, but this location failed to meet even basic standards of cleanliness, or professionalism. I hope management takes immediate action to retrain staff.
- MIMadison IveyNov 2, 20251.0Pulled into the parking lot after somebody rolled up to the drive-through and was served at the window. I pull up, they tell me their services are down.
- JBJonathan BrownOct 21, 20251.0We ordered a number 1 with no tomato,baconator fries another dave classic no ketchup or mustard or pickles,spicy nuggets and a drink.the total came out to be 21$ .we must've paid a dollar for every minute we sat there waiting because 21 minutes later we got a dave classic with extra ketchup and mustard another with extra tomatoes,the meat looked a day old,my nuggets were colder than leftover dumplings my baconator fries were hot once upon a time, just not at that moment.....not so great experience ijs
Frequently Asked Questions About Wendy's
Is Citadel Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Orangeburg, SC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Orangeburg, SC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (803) 570-9162.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Citadel Wendy’s serve breakfast?
Yes, this Wendy’s location in Orangeburg, SC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for drive-thru service at Wendy's on Citadel Road?
The drive-thru at Wendy's on 751 Citadel Road is open daily from 10:00 AM until 2:00 AM.
Does this Wendy's location offer dine-in, takeout, and delivery options?
Yes, this Wendy's location offers dine-in, takeout, drive-thru, and delivery services where available.
How can I order Wendy's food online or via a mobile app?
You can order online at https://order.wendys.com or through the Wendy's mobile app available on the App Store.
Is breakfast served at the Wendy's on Citadel Road?
Yes, breakfast is served here. You can order breakfast combos, sandwiches, coffee, and sides at this location.
How can I provide feedback or contact this Wendy's location?
You can contact the location directly at (803) 570-9162 or submit feedback via Wendy's Customer Care through their website or customer satisfaction survey.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Where is this Wendy's located?
Wendy's is located at 751 Citadel Road, Orangeburg, SC 29118, USA.
Which hotels are located near Wendy's on Citadel Road for convenient dining?
Nearby hotels include Orangeburg Inn & Suites, Best Western Orangeburg Inn, Hampton Inn & Suites Orangeburg, Travelodge by Wyndham Orangeburg, Comfort Inn & Suites, Southern Lodge, Tru by Hilton, Super 8, Days Inn by Wyndham Orangeburg, Howard Johnson Express, and Quality Inn and Suites. Guests staying at these hotels can easily access Wendy's for meals.
Are there other fast food restaurants near Wendy's for alternative dining options?
Yes, nearby fast food options include KFC, Sonic Drive-In, Bojangles', McDonald's, and Hardee's. Customers can choose from a variety of quick-service meals in the area.
What other amenities are near Wendy's on Citadel Road?
Nearby amenities include gas stations like Exxon & Mobil Stations and convenience stores such as Spinx, as well as financial services like First National Bank ATM. This makes it convenient to refuel, shop, or access banking close to Wendy's.