Panera Bread

Reviews

• RR

  Rachael

  Apr 29, 2026
  2.0
  I ordered online and went through the drive thru to pick it up. Simple order of a green goddess salad; hard to mess up, or so I thought. The greens are on their way out, the tomatoes were left off completely, the dressing was very tasteless, which is so disappointing because I have always loved the green goddess dressing! I will admit, it has been a while since I have had it, but it is definitely not as I remember. All that aside and somewhat forgivable, the one thing I could not look past that caused me to chuck the whole salad was the avocado that was put on top. This was beyond the not fresh cut avocado and more like it had been sitting there for days. If they were willing to put that on my salad, what other sub par items were lurking in my dinner?!
• YM

  Yousuf Md

  Apr 29, 2026
  1.0
  Tuna salad sandwich was really bad. And soup was really cold . Service is horrible.
• SL

  Sabrina Linke

  Apr 25, 2026
  1.0
  I waited almost 10 minutes at the window to order, nobody there. Decided to go inside and nobody was at the counter to take my order after 5 mins I left. For 6:30pm on a Saturday is kind of crazy.
• MM

  Moon

  Apr 22, 2026
  1.0
  I ordered a “Pick 2” meal, which included a Chipotle Chicken Avocado Melt and the new corn chowder soup. The soup was good. However, when I took my first bite of the sandwich, I immediately realized the chicken was cold and visibly undercooked. I brought this to the manager’s attention. She stated that she would refund the meal, but because it was part of a “Pick 2,” the entire meal would need to be refunded. I agreed and mentioned that the soup was fine. She then told me she would refund the full meal but charge me separately for the soup. This response didn’t make sense given the situation. I was served undercooked chicken, which is a food safety issue, yet I was being asked to still pay for part of the meal?????? When I questioned this, she said she wasn’t supposed to let me keep the soup without charging for it. That may be policy, but serving undercooked chicken also violates basic food safety standards! There was no apology and no real attempt to make the situation right beyond the refund. The handling of the issue was just as disappointing as the sandwich…
• RA

  Ridley Alexander

  Apr 21, 2026
  1.0
  This Panera's store manager, Alex, exemplifies atrocious leadership. I am bewildered that someone thought that putting this guy in charge of a team was in any way a good decision. I haven't visited a Panera in quite a while. Nevertheless, I've had a gift card in my wallet for over a year and decided to give this location a try despite the lackluster reviews. Upon entering the establishment, I was greeted warmly by the cashier, Latavia. She was beyond friendly when taking my order. I moved down to the serving area and received my food relatively quickly (it was 11:11 am). As I sat down to eat, I noticed that the Parmesan BLT salad I ordered contained no cheese. As I approached the counter, I overhear the manager alerting the team, "We received 15 bad reviews last month and we really need to focus on customer service." Ahhh. The irony... The manager, Alex, then turns to me and says, "What's up, boss?" Weird way to address a customer, but whatever. To each their own. I go on to explain the problem, "Hello. My parmesan BLT salad doesn't actually contain any parmesan cheese. Can I get a side of it?" He responds , "Unfortunately, we're out. Can I get some other cheese for you?" I reply, "You're out?" "Yeah. All I can tell you is I made about a thousand salads yesterday and we don't have any parmesan cheese." "But it's a PARMESAN salad. Why wouldn't someone have mentioned this when I ordered?" Immediately throwing his subordinate under the bus rather than taking ownership of the problem as the leader, he responds, "Yeah, I don't know why they did that." "I just think it's weird you'd sell me a salad advertising parmesan in the product title and then omit it." Without an iota of empathy, he replies, "I'm out of cheese. What do you want me to do about it?" Now, mind you. This is the STORE MANAGER. And mere seconds before this interaction, he was speaking to his team about the importance of customer service. This gentleman is clearly not cut out for managment, let alone running a store. Instead of leading by example, he made a fool of himself in front of his team. Way to command respect. At the end of the day, I can live without a sprinkle of shave parmesan. It's more about how Alex handled the situation. (Including the bottom portion of my receipt that reads, "Accuracy matters. If your order is not right, please let a manager know." Apparently, accuracy DOESN'T matter.)

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