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Arby's

3.9
(1077 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8089 Rivers Ave, North Charleston, SC
29406, United States

Hours

Reviews

3.9
1,077 reviews
5 stars
482
4 stars
267
3 stars
161
2 stars
54
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported slow service, incorrect orders, and rude staff interactions, particularly in the drive-thru.

Food Quality

Several reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect items.

Customer Service

While some customers praised friendly and helpful staff, others experienced poor service and management issues.

Cleanliness

There were complaints about cleanliness, particularly regarding restrooms and sticky floors.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that the value did not match the quality of food received.
  • MH
    Michele Holbert
    Jan 29, 2026
    1.0
    Drive thru rep sounds very aggressive when taking the order, was asked to pull up waiting on the burger, so I assumed it was fresh. I took the order back to my job, and when I opened it, it was a dry old burger looking like a piece of leather. So disappointed.
  • LG
    L G
    Dec 26, 2025
    1.0
    Ordered on their app and that was a huge mistake. They sent out the complete wrong order, wouldn't remake my original order and when I tried calling it went to voicemail. Will never order from there again
  • AA
    Andrew
    Dec 23, 2025
    2.0
    12/23/25 Order a double beef n cheddar if you want anything remotely close to the menu pic of the regular beef and cheddar. I ordered a double beef and cheddar and took it back to the counter because it looked like an undersized regular beef and cheddar. The lady was kind enough to say she would put some more meat on it but gave it back insisting "there's 6 oz (of meat) on it" so I was stuck with it. The pictures on the menu are beyond exaggerated and, apparently, management here is very, very cheap. And the restrooms were "out of order". If we would stop supporting BS like this, they would stop delivering BS.
  • MT
    Michael T
    Nov 20, 2025
    5.0
    The cashier was very polite, and the food was delicious as usual.
  • HH
    Hannah
    Oct 28, 2025
    3.0
    Don’t order ahead on the app— better to order in person. I’ve been here several times and always ordered through the drive through and everything was fine. Last time I decided to order ahead on the app. I went through the drive through, said I had a mobile order, and pulled ahead to wait. A couple minutes later, a lady came up to my car window and yelled that I needed to pull around the corner and wait because I was holding up the line. I pulled around and waited a total of 40 minutes before going back through the drive through to ask what happened. The lady said they had given my order to someone else. I asked twice if they would re make it before she agreed. I pulled forward again and a minute later, the lady at the window started yelling at me to pull around the corner again. I pulled around, waited a few more minutes and got my order. I understand orders get lost or given to the wrong customer but two different employees yelling at me two different times after they lost my order was a little off putting.

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