Tropical Smoothie Cafe

Reviews

• SM

  s m

  2 days ago
  1.0
  this place is unreasonably slow. idk what they doing in there but it is not working.
• LU

  Leyla Unerli

  3 days ago
  1.0
  i have gone twice, and the firsy time they gave me just banana in my peanut paradise and a second time, they doordahsed me a smoothie(not my peanut paradise) that had dates(not my order) and they never answered their phone :(
• XD

  Xander Dunn

  Jan 2, 2026
  1.0
  I came through the drive thru around 5pm on New Year’s Day. I was charged incorrectly for someone else’s order (I ordered two smoothies and was charged for 28 dollars worth of someone else’s stuff) The worker at the time was kind and offered to “comp” my smoothies and said I could call the next day to speak to a manager about getting a refund because no one in the entire store was able to process one? I called the next day and was told kind of rudely that they do not do refunds. I now have to try to dispute it with my card company so I guess it is my word against theirs? Smoothies were good just a very off putting experience.
• MM

  maggie martin

  Dec 27, 2025
  1.0
  Having to wait 35 minutes in the drive through to get a smoothie that has blocks of ice still in it is actually ridiculous. Employees need to work on drive through times and the products they are putting out to guests.
• TA

  Tony Alcantra

  Nov 17, 2025
  1.0
  Every time I come here, the quality of the food seems to decline, and I’m writing this in hopes of getting the attention of the owner. I was a manager at Tropical Smoothie for three years, so I’m very familiar with how the food is supposed to be prepared and presented. With that experience in mind, I truly believe the team here needs stronger training—especially when it comes to food quality and consistency. I always order the Santa Fe quesadilla, and the issues are the same each time, sometimes worse. The quesadilla is rarely fully cooked. The cheese is not melted, which causes all the ingredients to fall out, and the tortilla tastes undercooked. This is something you can see immediately just by looking at it. The way it’s cut is another problem. It’s consistently sliced like a pizza, which only makes the ingredients spill out even more. I know how it’s supposed to be cut because I trained employees on this exact item—each slice should have a small gap between cuts so the filling stays intact when you pick it up. When it’s both undercooked and cut incorrectly, it turns into a huge, messy struggle to eat. This is not an issue with one employee; I see different staff every time, and the results are always the same. That tells me the team simply isn’t being trained according to corporate standards. I’ve even noticed reviews from other customers saying the same thing about the food quality, so I know it isn’t just me. I’m sharing this as constructive feedback because I genuinely want this location to succeed. Proper training, following the recipe cards, and reinforcing food-prep standards could significantly improve the quality—and I truly believe your rating would rise well above the current 3.5 if these changes were made. I enjoy the food and would love to keep coming here, but if the experience continues to decline, I may have to stop visiting. I hope you take this feedback to heart and use it as an opportunity to strengthen your team and overall customer experience.

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