I have been going to this taco bell for 7 years. Today, I walked in like any other time, went to the kiosk to order. Got a Gordita combo. It comes with a Gordita,and 2 tacos and a large drink. Paid and sat down waiting for them to call my name. Everything was normal.
Then they called my name. I went up to the pick up and there was my tray. No Cup! No one in sight. They were around the far corner prepping other orders. I said, "excuse me" 2 times. I guess they couldn't hear me. I noticed there were stacks of cups behind the counter, and I didnt want my food to get cold so I took one step behind the end of the counter and grabbed my cup.
The guy at the drive thru window said, "Please don't come behind the counter" before I could respond. He said it again. I held up my cup saying I didnt get a cup. No response to what I said. He then said it again, only really loud. Then the manager came over and asked is there a problem. I said yes. The guy at the drive thru started scream at me because I grabbed a cup, that I paid for. I said all the other employees disappeared behind the prep area. There was nobody to ask.
I thought his unreasonable screaming was to a huge unnecessary exteme. I'm 66 years old and he is probably young enough to be my Grandchild. I told the manager that the screamer was extremely excessive and that I will never come back to this taco bell as long as I live. 7 years of coming here has now ended because of this punk screaming at me. He does not belong here. Never had a problem here until now.
I honestly think they need to change their procedures. For one, They need to have the food makers make sure the person has their drink cup before they plop the tray down and walk away. Goodbye forever Taco Bell on Glenforest in Myrtle Beach/ Carolina Forest.
I had a pretty frustrating experience at this Taco Bell. I placed a mobile order ahead of time expecting it to be ready when I arrived, but instead I was told to park in front of the store and wait. After sitting there for about 20 minutes, I finally recieved my food only to be told that my order had been ready the whole time.
The service was also pretty rude when I asked about it, which made the situation even more disappointing. If the order was ready, there was no reason for me to be waiting that long without any communication. Mobile ordering is supposed to save time, not waste it. Hoping the management can improve the communication and customer service here.
HB
Hunter Ballew
4 days ago
Came through the drive thru was missing half of my order and my steak burrito was supposed to be no fiesta strips and I had fiesta strips got half way through the burrito before I realized it and now have bad pains in my teeth and when I went back through to get my missing food the one on the headset was very professional but the one at the window just threw the food and said "here you go"
CC
Christen Clakeley
5 days ago
THIS LOCATION NEVER HAS ANYTHING. DRINKS, FOOD, NOTHING. WORST TACO BELL IN HISTORY!!!
JS
Justin Spirov
Feb 25, 2026
I love Taco Bell so very much. However, this is my third time here, and they have yet to fulfill my order correctly. As much as I hate to do this. It is just ridiculous at this point. Someone’s needs their head stuck in the potato fryer ASAP, if this trend continues. BOYCOTT!!!! (3rd attempt btw)