Tropical Smoothie Cafe

Reviews

• DM

  Doug Merrin

  Dec 26, 2025
  1.0
  I have been to T.S. alot, and many different locations.. and usually it could be a five-star experience. However, the lack of acceptable customer service at this location today was absolutely disappointing. Headez home with a cracked vertebrae injury, I put an order through my mobile app thinking I could pick it up through the drive-thru window. For whatever asinine reason I was told that company policy prevented those orders being picked up through the drive-through window.. I tried to explain that I had a back injury and was hoping not to get out of the car more than I had to. And was told it didn't matter. So I parked in front, slowly got out of the car and walked inside to pick up my order. I asked the employee if I could speak with the manager. Three times I asked, and there was no verbal reply. By the third time I asked, a girl got up from the table around the corner and walked up. Apparently, she was the store manager, JL. As I started talking to her about my concern-. Her body language and facial reaction told me that she just wanted me to finish my complaint and get out of the store.... that she really did not care what I had to say. I am hoping someone from corporate will read this review and coach the manager accordingly. And further that Tropical Smoothie redresses this policy, situationally, at the very least. Leadership needs to undergo service training and conflict resolution. She had NO empathetic skills in these departments. But she was able to say, "Have a great day", as I walked out the door... too bad it came with an extra dose of sarcastic tone. I will never to return to this location again.
• DG

  Duane Goldsmith

  Dec 17, 2025
  5.0
  Love this place..
• EM

  Ellie Mcallister

  Dec 1, 2025
  5.0
  Went there yesterday asked got a sausage egg and cheese quesadilla and chipotle chicken club with my husband. Amy and Allie were so sweet and the food was very good! Took less than 5 minutes to get our food, The store was clean and overall a great environment
• MF

  Mandy Fulford

  Oct 14, 2025
  1.0
  This store needs help. We've come by multiple times to order for our family and they've been out of bananas and peanut butter. Seriously?! So many items on the menu require bananas. Wal Mart right next door has bananas. It's poor preparation on their part and very frustrating for us as customers.
• UC

  Unique Clark

  Oct 1, 2025
  5.0
  Yummy, clean and great service

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