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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Mt Pleasant is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous customers reported slow service, incorrect orders, and unresponsive staff, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, including incorrect items, cold dishes, and unsatisfactory portion sizes.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others experienced issues with cleanliness and food presentation.
Customer Experience
Several reviews mentioned poor customer service, with staff appearing disinterested or rude, impacting the overall dining experience.
Management Concerns
Frequent mentions of poor management practices and lack of staff training contributed to negative experiences reported by customers.
XA
Xander Alexander
1 day ago
1.0
Last went to Panera 3 months ago, looks like it will be at least that long again. Today I asked for sliced cucumber with a bagel and cream cheese—and added $5-6 to the order? “With our new system we can’t charge items a lá carte” so they had to charge for a sandwich? After 5+ mins for staff to research and return with an $11 charge I left. The best I can say is the space was clean and the polite cashier tried to fulfill my request; additional staff were unhelpful.
KS
Kim Schnurr
Oct 28, 2025
5.0
Consistently good food and service.
ID
Isabelle Dymond
Oct 2, 2025
1.0
Ordered two meals from the drive thru. Had the employees verify the order. Asked again if both my meals had been put in my bag. Employee verified they were. Got home and one meal had not been included. When I called the store explaining I was missing half my order, I was told they were now closed and to come back tomorrow so they could remake my order. The attitude of Lyndsey the manager was appalling. Not a care in the world that I had just paid for two meals and got one. Customer service stinks! I will get my refund and NEVER go back.
SM
Steve Manley
Sep 16, 2025
5.0
Love Panera bread but they are always out of bread if you go later
SH
Susan Hoskins
Sep 6, 2025
2.0
Ordered a,1/2 sandwich with chips and drink. The menu board says 7.90 but charged over 9.00. When I asked why the price didn't match what it states on the board I was told thats the price when you order another ontray but thats not clear whem placing your order and very deceiving!!