Food Quality
Customers consistently praised the bagels for their taste and freshness, highlighting specific flavors and the wood-fired preparation.
Customer Service
While many reviews noted friendly and accommodating staff, there were significant complaints about poor service, long wait times, and issues with order accuracy.
Wait Times
Numerous customers expressed frustration with long wait times for food, especially during busy periods, indicating a need for better staffing or efficiency.
Atmosphere
The shop is described as cozy and inviting, with a neighborhood feel, although some noted it can get crowded.