Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Lexington Subway® Restaurant at 1780 S Lake Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
This evening at 5:27 PM, I ordered six cookies — two macadamia nut, two raspberry cheesecake, and two oatmeal. While preparing my order, the employee dropped one of the cookies on the counter. Instead of discarding it, she proceeded to place it into my box.
I looked at her and asked if she was serious. She looked back at me but continued placing the cookie in the box until I told her to replace it with a different one. What was most concerning was her reaction — she appeared confused, as if nothing had happened.
According to my receipt, the order was served by #250 (I am unsure if that is her name). She was a small, petite white female with glasses. At no point did she apologize or acknowledge the mistake.
This was disappointing and concerning from a food safety standpoint. I hope management addresses proper food handling and customer service expectations with their team.This evening at 5:27 PM, I ordered six cookies — two macadamia nut, two raspberry cheesecake, and two oatmeal. While preparing my order, the employee dropped one of the cookies on the counter. Instead of discarding it, she proceeded to place it into my box.
I looked at her and asked if she was serious. She looked back at me but continued placing the cookie in the box until I told her to replace it with a different one. What was most concerning was her reaction — she appeared confused, as if nothing had happened.
According to my receipt, the order was served by #250 (I am unsure if that is her name). She was a small, petite white female with glasses. At no point did she apologize or acknowledge the mistake.
This was disappointing and concerning from a food safety standpoint. I hope management addresses proper food handling and customer service expectations with their team.
CI
Christina Irby
Jan 23, 2026
5.0
Heyy this is Christina and they food is amazing and the work is beautiful Ricky does a very good job at serving…
MH
Michael Harris
Nov 24, 2025
5.0
Their sub was good
AP
Alan Putman
Nov 17, 2025
5.0
The store is very clean lately
KG
Kayla Gaines
Sep 12, 2025
5.0
The manager is awesome and makes my food really good the employees are very friendly and I recommend coming here all the time. Awesome service
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