McDonald's

3.4
1464 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4364 Augusta Rd, Lexington, SC
29073, United States

Hours

Reviews

3.4
1,464 reviews
5 stars
480
4 stars
307
3 stars
257
2 stars
107
1 star
313

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food temperature and incorrect orders, with some receiving cold or improperly prepared items.

Atmosphere

The atmosphere was criticized for being chaotic and unprofessional, particularly due to management behavior and staff attitudes.

Speed of Service

Many customers experienced slow service, especially in the drive-thru, with some waiting excessively long for their orders.

Staff Friendliness

While some reviews noted friendly staff, there were many mentions of rude or indifferent behavior from employees.
  • JS
    Jade Stoner
    Nov 10, 2025
    1.0
    1 star isn’t even low enough to describe my experience. I ordered online, and when it got here (it was unopened when I received it) I opened it ready to eat cause I was hungry, well more than half of my order was missing. I went to the McDonald I ordered from and went inside to see about getting it fixed, the lady at the register asked me what’s wrong and I told her flat out my order is wrong I would like it fixed. She then told me she packaged my meal and that she put everything in it, and then proceeded to blame the delivery driver. I told her that that wasn’t a possibility since it was very clearly sealed and unopened when I received it and she said “well I don’t know then” and proceeded to talk to me like I was stupid. She asked if I wanted my order fixed to which I said yes and she started to ring up everything again, and yes when I received it the 2nd time it was still wrong, and I was made to pay for my order that THEY messed up to be fixed. I asked for a manager and was told that she was the only person I could talk to. I didn’t give her a single ounce of attitude but maybe I should have considering how she treated me. I spent in total around $40 ($20 the first time and $15 the 2nd) this morning all because they messed up my order. Don’t order here, I think the only person that I’ve talked to inside that store that has treated customers like people is the older woman who is usually on window, she is very sweet. The younger lady (maybe Hispanic) that I talked to this morning was very disrespectful and shouldn’t be allowed to deal with customers AT ALL.
  • BG
    Brittanny gribben
    Nov 9, 2025
    1.0
    These people at this store suck at their job. Their attitudes are trash and they cant EVERR get a order right or have the right materials they need.
  • BP
    Blittz Petty
    Nov 2, 2025
    1.0
    How does this place stay in business is the real question here. Ordered on the app got to drive through and there were only 2 cars in front of me but still took 15 minutes to take my code. When I got around to the window I was gave the wrong order so I went back in to get the right order and the manager was pretty rude while handling it. I get my order and go out to the car and its wrong again! So now I have to go back in for the manager to catch another attitude with me just to get my order that I paid for 30 minutes ago. Maybe managers are hard to find these days but it will definitely reflect on this business.
  • WW
    whippindat304
    Nov 1, 2025
    1.0
    My snack wrap tasted like buns and definitely wasnt cooked right, also my drink had a black spec in it looked wierd, and they took 5 minutes to get my sweet tea they forgot
  • JJ
    JVKL
    Oct 25, 2025
    2.0
    The employees here were nice and the food was honestly good but the atmosphere was just off there was a manager constantly yelling at people and she seemed a bit unprofessional I didn’t get to ask for their name but it just doesn’t seem like a good place to work at.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Lexington, SC location?

McDonald's Lexington operates daily from 5:00 AM to 11:00 PM for regular dining. Delivery is available from 5:00 AM to 10:30 PM, and the drive-thru is open from 4:00 AM to midnight, extending until 1:00 AM on Fridays and Saturdays.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru service available daily starting at 4:00 AM until midnight, with extended hours until 1:00 AM on Fridays and Saturdays.