Chipotle Mexican Grill

Reviews

• BF

  Brandi Floor

  Feb 18, 2026
  1.0
  Unfortunately after multiple visits, I feel a one star is warranted. This location is always understaffed, and those who are working, clearly hate being there. Chicken is burnt, order a salad and they don’t have vinaigrette, and so on. One of the lowest customer service locations I have been to and I have been a loyal customer for years until now. I hope they can improve things so I can return.
• DS

  Danielle Sims

  Feb 11, 2026
  3.0
  They are always out of multiple food items. I've been exactly 4 times to this location over the last 2 years and there's always an issue. The West Columbia location is much better.
• IG

  Ivan Glagola

  Feb 11, 2026
  1.0
  There are several reasons why I would question going to this location. Firstly: there were about 6-7 individuals who were in front of me around 6pm (peek hours for diner time) and it took nearly 20 minutes to get to ordering my food and another 5 minutes just to get through the line. Secondly: Staff does not greet you and when you greet them they respond with blank stares. Two of the three people on the line didn’t even look at me when I said hello, how are you. Thirdly: Staffs ability to listen and follow the flow of conversation and what is being told to them was lacking to say the least. Throughout the time when I was ordering I had to repeat myself on 4 different occasions related to saying and providing clarification to staff with the order due to staff members inability to listen. Fourth: Portions were extremely small. It already has become a standard at chipotle to decrease there portions and increase there prices but at this location it is greatly noticeable. Fifth: Staff is rude and inconsiderate. As I was checking out I asked a simple question related to the charges and whether or not I was being charged for a side of fajitas that was for my veggie bowl for my daughter and the cashier gave a dirty look and a belittling no and mentioned to her coworker that I was having an attitude without any contribution from her. Sixth: I went out of my way and saw the cashier who provided the service and apologized to her if I myself came off rude and I received no verbal response nor any indication that she even acknowledged the gesture. Now I know people have bad days but this was exponentially a bad experience for me and my daughter, such that I would question whether it would be worth going to this particular location. Seventh: food was over-salted, rice was overcooked and had little to no lime or cilantro flavoring, guacamole was portioned very little.
• EM

  Eric Moss

  Feb 10, 2026
  1.0
  I have probably been to this location 200 times. There has been a noticeable difference in the quality of the food in the last couple of months. It's overly salty and dry. A couple of times lately, they have food in the line, but require you to do an online order due to staffing, I guess. The service is not good. People are serving you while wearing headphones. Half of them won't have a conversation with you when you're ordering. I've gone right at 11 AM (15 mins after they open), and they don't have any food ready. It's unfortunate because it's a great location.
• JS

  Jill Stratton

  Feb 6, 2026
  3.0
  Bowl was okay. Barely any rice or beans and asked for a side of vinaigrette and it was maybe a 5th of the way full. Got there at 8:45 and all the chairs were up in the dining room and staff was blaring music on a speaker. Seemed like an inconvenience to come in and order even tho it says open til 11pm.

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