Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some experiences taking over an hour.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparations.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold, overcooked, or poorly prepared items.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of responsiveness.
Overall Experience
Overall, many customers expressed disappointment with their experiences, citing a decline in service and food quality compared to previous visits.