Domino's Pizza

4.1
628 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Lancaster? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 401 SC-9 New Location with Drive-Thru Pick-Up .

Location

Domino's Pizza
401 SC-9 New Location with Drive-Thru Pick-Up, Lancaster, SC
29720, United States

Hours

Reviews

4.1
628 reviews
5 stars
399
4 stars
87
3 stars
41
2 stars
17
1 star
84

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and delays in food preparation.

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including rudeness and helpfulness.

Food Quality

While many customers praised the food as hot and tasty, there were complaints about undercooked items and wrong toppings.

Wait Times

Several reviews highlighted long wait times for orders, both for pickup and delivery, often exceeding the estimated times.

Management Issues

Concerns were raised about management's handling of customer complaints and staff treatment, affecting overall service quality.
  • AG
    aiden grier
    4 days ago
    5.0
    I never really leave reviews but I can’t hold back much longer. The store I go to is always amazing. Unique personalities everywhere and the food is always fresh and out quickly. Ryan knows how to take care of his employees and costumers!
  • BB
    BilDew
    Jan 4, 2026
    3.0
    I have went to this dominos a lot. This last time I got a large ny 3 topping pizza. Well I thought I got a large 3 topping pizza. When they brought it to me they took the receipt out and didn't give it to me. I got home and I only had 2 toppings. Not cut right. I guess I need to quit going to dominos.
  • KB
    Kristey Beacham
    Jan 1, 2026
    1.0
    I Ordered @ 7:00 pm on the app, the app said it would be ready @7:30 pm. I arrived at 7:28 pm gave the dominos employee my name and last four of my number she first had trouble finding my order, to then tell me I had to wait another 25 minutes. This initially tells me they haven’t started my ordered. I asked the associate if she was serious, she said “well it is New Year’s Day”. Mind you when I pulled up to the window she was sitting in a chair on her phone comfortably doing nothing. This isn’t my first bad time at this specific location. They really need to step up there game, or get some new employees that care about there customers needs!
  • TE
    Tyler Estes
    Dec 26, 2025
    1.0
    Placed order over the phone and guy took my order and payment. called me back and cancelled my order bc I am outside the delivery area slightly. ten days later i call the manager and he tells me he “doesn’t run the banks man” and that inevitably I’ll receive my money back but doesn’t know when. Poor service. Poor customer service. The only nice guy i talked to was the dude who took my order over the phone.
  • AP
    A Park
    Dec 7, 2025
    1.0
    Wow so about 2 to 3 years ago. I know I reviewed them and gave them a five-star review. Back then we have to worry about using this geolocation app of a hotspot cuz Domino's will not deliver past a certain point due to safety reasons. Anyways, this is what started it. My wife placed the order with Domino's using the online ordering system and it went through. She put the address for the Dollar general in Heath springs on Kershaw Camden highway as the meat up point. The app did not give her the option for a hotspot but did give the option for delivery or pickup so she choose delivery. After 35 minutes of waiting, she receives a phone call from Domino's stating that they wouldn't be able to complete the delivery because she didn't pick a hotspot on the app again. That option was not given to her. Three previous orders with Domino's. They've completed it and satisfactory was great but this time they don't want to. So after hearing about this I decide I want to give give them a call and try to understand why previously. We've never had issues with all of a sudden because their system Domino system failed to provide the proper option for my wife that they weren't going to complete the order. Why wait? 30 minutes after the online system said that the order was complete and cooking to call us and say oh we can't complete your order. I requested to speak with the franchise owner and they said the franchise owner was Ryan and that he was too busy to come to the phone. Well let me put it this way when you are a franchise owner, a senior VP, associate VP, or anyone who has authority to dictate how your store operates. You might want to come to the phone when someone request you. Or you can place that person on hold until you're ready to speak with them. Either way Domino has lost her trust and our business we no longer will be using them. I highly advise other people not to use them. Other experiences that we've had with Domino's were very minor, but they were still a negative experience such as online systems saying our orders ready. We go pick it up to walk in and an associate of Domino's says hey. We still need about 15 more minutes until your pizza's done. That's mynut, but to to have a long-time customer be told no on something that we've been doing and the process has been fine until now.

Frequently Asked Questions About Domino's Pizza

What types of pizza crusts does Domino's Pizza in Lancaster offer?

Domino's Pizza in Lancaster offers New York Style, Handmade Pan, and Parmesan Stuffed Crust options for their pizzas.

What are the delivery hours for Domino's Pizza in Lancaster?

Delivery is available daily from 10:30 AM to midnight, with extended hours until 1:00 AM on Friday and Saturday.