Service Issues
Customers frequently reported long wait times, poor service, and rude staff, leading to frustration and dissatisfaction.
Food Quality
Many reviews mentioned cold or incorrect food orders, with some customers expressing disappointment in the overall quality of the meals.
Staff Attitude
While some employees received praise for their friendliness, others were criticized for having poor attitudes and lack of engagement with customers.
Ordering Process
The requirement to use kiosks for ordering was met with discontent, as many customers preferred traditional counter service.
Cleanliness
Several reviews noted cleanliness issues, including dirty floors and out-of-order bathrooms, impacting the overall dining experience.