BC
Bailey Cunningham
Mar 9, 2026
My husband and I stopped by this dunkin on march 9th 2026 with our dog for drinks and a pup cup, we went through the drive through as we didn't want to bring our shedding dog into the establishment. When going through the drive through, my husband asked if they did pup cups or had anything of the sort, the employee said no, which is understandable as not all establishments have to materials to do so, so we continued with our order and got something else for our dog, a ham and swiss croissant stuffer, a mango protein refresher, and a peach zero sugar energizer. After ordering, my husband was asked to repeat our order at least three times, and we were told to pull forward without our total if how much our three items were. When we got to the window the employee working the drive thru was getting help with putting our order into the system from the manager, which we could hear from the window being open. We waited 5+ minutes for our croissant and first drink, and then we're ignored for several minutes while we waited on our second before another employee came to the window and informed us he couldn't make the second drink, the peach energizer because they were out of sparkling water, but he could mix it with lemonade instead. We agreed to the swap as it wasnt a big deal to us (both of us have, or currently work in the food service industry, we understand most mishaps), and waited some more for our second drink. When we received our drinks, we pulled off to go home, as there were 2-3 cars behind us, and we didnt want to stress the employees more by running up the time on their drive thru timer. When we got home, we realized upon first sip that we had been given the completely wrong drink. The peach energizer wascorrect, however, instead of a mango protein refresher, we had been given a strawberry dragon fruit protein refresher. I am allergic to dragonfruit, but thankfully my husband had taken the first sip, otherwise that would've been a very expensive, completely avoidable trip to the emergency room. I am INCREDIBLY disappointed in the lack of attention and care of this establishment. I work in the food service industry, I understand that mistakes happen, things get mixed up, but the straight up lack of attention exhibited could seriously hurt somebody. What I fail to wrap my head around is how you have us repeat our order THREE TIMES and you STILL get it wrong.