Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a significant problem with service quality.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overcooked or burnt items, missing ingredients, and unsatisfactory portion sizes.
Customer Experience
Several customers expressed dissatisfaction with the overall dining experience, citing uncleanliness and poor management as contributing factors.
Positive Feedback
Despite the issues, some customers praised specific menu items, such as the chicken sandwich and biscuits, and noted friendly staff in certain instances.
Inconsistent Availability
Customers frequently mentioned that popular menu items were unavailable or required long wait times, leading to frustration.
MO
Micah O
Nov 9, 2025
1.0
Jest not talking oder in 3 minutes and they wer looking put the window 2 whaer stading and taken a long brake like be for rill need bater staffing
UN
Unicorn Nerd
Nov 4, 2025
1.0
Don't bother paying for Bo Size just to get a regular size that is not even full. Four Bo rounds for almost $7 on Doordash. Steak biscuit was in absolute crumbs like it had been stepped on or punched to the point it would have to be eaten with a fork. No straw, no napkins, no fork. And the Bo Berry biscuit is burnt and hard as a hockey puck. Every time I get food from here, it all ends up in the garbage.
CB
C B
Nov 2, 2025
1.0
The person taking the order did an awful job. Once we paid, it took 18 minutes to get the food, which was a very small order. The bag they brought out was missing food that I paid for. Had to go in and get my missing food. There were 5 people working in the restaurant at this time. This is ridiculous.
KW
Kyleigh Van Wettering
Oct 12, 2025
1.0
Got two biscuits of gravy, both with a side of bacon. Got one side of bacon. Opened up the biscuits the gravy was basically dyed water with a couple pieces of beef jerky.
JD
Jamie Decker
Oct 7, 2025
1.0
It is notably cold in the store, with condensation forming on the windows. I estimate the temperature to be at least 50 degrees at 10am on October 7th, which is quite unreasonable. I recommend wearing warm attire, such as long johns.