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Brand Certified

Chipotle Mexican Grill

3.1
(182 reviews)

About

Mexican Restaurant
Chipotle Indian Land South is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7680 Charlotte Hwy, Indian Land, SC
29707, United States

Hours

Reviews

3.1
182 reviews
5 stars
76
4 stars
17
3 stars
8
2 stars
11
1 star
70

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported dirty tables and unsanitary conditions in the restaurant.

Service Issues

Frequent complaints about poor customer service, including rude staff and long wait times.

Order Accuracy

Numerous reviews highlighted issues with incorrect or incomplete orders.

Food Quality

Inconsistent food quality, with reports of overcooked or poorly prepared items.

Staffing Problems

Customers noted that the location often appears understaffed, leading to delays and service issues.
  • AU
    Always Unique
    5 days ago
    1.0
    Tables are not clean, too much waiting time only 2 ahead of us and each one took 10 min
  • DT
    David Tindell
    Feb 18, 2026
    1.0
    We arrived at 4:20 in the afternoon to place a take out order. The doors were locked. There was four employees in the store. An employee answered me knocking on the door and we were told that they were short staffed and only accepting online orders. We said ok and was going to leave but then another employee pulled up and went inside. So, we approached again and asked for the manager. The manager would not come to the door but sent the same employee back to talk to us. We were then told that they were not even able to fill some of the online orders because all of the food bins were empty. I don't know if this is a franchise or corporate store. Whichever it is, something needs to be done about the "management" of this location.
  • WB
    will briggs
    Feb 5, 2026
    1.0
    They are always out of chips but they’ll still charge you for them and then refuse to give you a refund. And the rest of the order is always either wrong or missing items or looks like they stepped on it. Disgusting!
  • LG
    Laura WC Girl
    Feb 4, 2026
    3.0
    I only eat at Chipotle when they have the special Carne Asada because the chicken isn't great. Sometimes the Carne Asada meat is good but other times it is fatty and doesn't have a ton of flavor for some reason. One issue is that the meat portion sizes vary from employee to employee. I wish they used a measuring scoop for the meat so you get what you are supposed to get. This location is pretty good about having most items in stock, but if they are out of an item I want, I am not happy. If I have stood in line for a few minutes and they are out of any item by the time I get up to order, they should fill my order from the "catering side." I shouldn't have to wait for brown rice, fajita veggies or pico.
  • LC
    Liv Chu
    Jan 28, 2026
    1.0
    forgets things all the time. last time we didn’t have a side of queso. this time missing not only side but chips as well. Not sure how or why this seems to keep happeningX

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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