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McDonald's

3.3
(1551 reviews)

Business Details

(843) 785-8025
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
50 New Orleans Rd, Hilton Head Island, SC
29928, United States

Hours

Reviews

3.3
1,551 reviews
5 stars
497
4 stars
314
3 stars
251
2 stars
136
1 star
353

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Several reviews mentioned issues with food quality, including cold fries, incorrect orders, and unsatisfactory meal preparation.

Cleanliness

While some customers noted that the location was clean, others reported messy conditions and unkempt dining areas.

Positive Staff Recognition

A few customers praised specific staff members for their friendliness and helpfulness, indicating that good service is possible at this location.
  • AH
    Albert Hernandez
    Feb 4, 2026
    1.0
    Why is no one answering the phone? I placed a mobile order and the app sent the order to this location, over an hour away from where I was. I'm trying to call to get the order canceled, and NO ONE IS ANSWERING!
  • JL
    Jazmin Lecman
    Jan 18, 2026
    1.0
    Worst service ever. I came in at 8:45 and they were trying hard to get us to rush. There was one specific guy that kept shouting at me and my family, he seemed annoyed by us being there, repeatedly shouting “last one”. Never going there again.
  • JD
    Jeremiah Dupree
    Dec 28, 2025
    4.0
    Nice place good atmosphere
  • JF
    Jennifer Flower
    Dec 22, 2025
    2.0
    The staff is extremely rude.
  • HH
    hayley
    Dec 14, 2025
    1.0
    Worst service ever. As soon as I got to the window the young lady had a horrible attitude only answering in "mhm's". I told her I had a code for my food and she said she was ready. I told her the code and she said "mhm". Yet when I got to the window; there was no fries in the bag. The lady argued with me saying that I could not get the fries. I didn't get the fries until I argued back with her! Teach your staff how to provide customer service and do their job right! I'm tired of these teenagers pretending they cannot listen. If she didn't hear the code the first time she should have said so instead of being prideful. Worst service ever! And I got cold fries!

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 50 New Orleans Rd, Hilton Head Island?

McDonald's at 50 New Orleans Rd is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru open every day from 6:00 AM to midnight.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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