McDonald's

3.1
1522 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2 Plaza Drive, Hilton Head Island, SC
29926, United States

Hours

Reviews

3.1
1,522 reviews
5 stars
412
4 stars
273
3 stars
258
2 stars
157
1 star
422

What are people saying?

AI-generated from recent customer reviews

Employee Attitude

Numerous customers reported rude and unprofessional behavior from staff, particularly in the drive-thru and at the counter.

Service Speed

Many reviews highlighted extremely slow service, with long wait times in both the drive-thru and inside the restaurant.

Order Accuracy

Customers frequently experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned cold or poorly prepared food, contributing to a negative dining experience.

Cleanliness

There were complaints about unsanitary conditions, including overflowing trash and unkempt dining areas.
  • JB
    Jeannot Biedermann
    Nov 16, 2025
    1.0
    Try to order food weighted 15 minutes no answer no movements they should hire more people or pay more
  • LJ
    Lee Joseph
    Oct 27, 2025
    1.0
    The woman who works the drive thru in the morning is so rude. Her attitude and the way she spoke to me is terrible.
  • NN
    N.A.R
    Oct 5, 2025
    1.0
    Miserable employees! I will never visit this McDonalds again and that’s saying a lot because it’s the closest to my job. I did a mobile order and went inside to grab it. The lady handling the orders was very aggressive for seemingly no reason at all to both customers and her coworkers. She kept screaming and I mean screaming the orders out but not turning around to see or listening if the customer was there to except it. She screamed my order out 3 times before I could get her attention. She told the guy beside me to speak up. I told her that I hope her day gets better … she did not like that. I won’t be back but I was suggest maybe keeping her in back and make sure she gets her breaks .. she needs them.. I can’t express enough the amount of anger pouring out of her and filling the building. I’d also recommend having someone who is dedicated to the front end without having to assemble orders at the same time. Some employees are clearly getting overwhelmed and that’s not good for anyone involved.
  • BB
    bee
    Sep 30, 2025
    1.0
    I placed a mobile order at 10:11 AM for breakfast and ordered 3 items. I drove to the drive thru where they said to pull around and when I did I was told my oatmeal and Iced coffee were ready but because they stopped serving breakfast at 10:30 the sausage mcmuffin would have to be replaced. So I said I’d take a cheeseburger. I then pull up and wait more minutes just to be told my whole order was refunded because they switched over to lunch and “cant do anything about it”. Tell me that first, not after waiting, you got me parked out here wasting my time. What happened to making the customer happy? Ya’ll could’ve replaced any of my other items. Either close the mobile app for breakfast earlier or something because 20 minutes is more than enough time to get things together. I’m disappointed because I used to enjoy coming to this Mcdonalds.
  • HP
    Holly Poulson
    Sep 30, 2025
    1.0
    I used the trash can, it was overflowing with trash. They sell flavored edibles here, avoid it

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2 Plaza Drive?

McDonald's at 2 Plaza Drive is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru at McDonald's 2 Plaza Drive is open daily from 6:00 AM until midnight.