Brand Certified
Five Guys
4.3(613 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
11 Palmetto Bay Road, Hilton Head Island, SC
29928, United States
Certified by Five Guys • Mar 01, 2026
(843) 686-3344
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/11-palmetto-bay-road
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 11 Palmetto Bay Road in Hilton Head Island is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.3
613 reviews
5 stars
355
4 stars
145
3 stars
57
2 stars
28
1 star
28
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being delicious and fresh, although some noted inconsistencies in quality and preparation.
Pricing
Many reviews highlighted the high prices as a significant concern, with several customers feeling that the cost did not match the value of the food.
Customer Service
The staff received numerous compliments for being friendly and helpful, with specific mentions of employees going above and beyond to assist customers.
Cleanliness
While some customers found the restaurant clean, others pointed out issues with the cleanliness of the dining area and bathrooms.
Speed of Service
Several reviews mentioned slow service, particularly during busy times, despite some customers experiencing quick and efficient service.
- CCconnor carrierFeb 10, 20265.0Good burger, nice employees
- JWJack WilliamsDec 27, 20253.0Their Burgers are always top-notch although overpriced for a fast food burger...ordered food to go so I didn't check the burgers until I got home. Food was still hot BUT the toppings were all wrong. I checked my receipt and it was correct as ordered, but not put together as ordered...still overall not a bad burger! The fries aren't nearly as good as they used to be...something has changed
- LGLinc GDec 13, 20253.0Overall not the best. The fries were not good tasting like they used to be and we had watched them make them fresh. The price for a cheeseburger is more than most burgers you can find in the island. For two burgers with little fries, it was $46! It’s fast food, but slow to get after being ordered. I’d much rather go to Tin & Tallow or Charbar, which are both local to Hilton Head, and cost much less and overall better quality.
- JLJulie S (Loupoopoopidooo)Nov 24, 20255.0Institution !!!
- MMMadelynNov 8, 20255.0The food is always so good!! The staff is super nice too and helpful.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 11 Palmetto Bay Road accept reservations?
No, this Five Guys location does not accept reservations.
What are the business hours for dine-in at Five Guys in Hilton Head Island?
Five Guys is open daily from 11:00 AM to 10:00 PM for dine-in service.
Can I get delivery from Five Guys at Hilton Head Island?
Yes, delivery is available daily from 11:00 AM to 9:00 PM. You can order online at https://order.fiveguys.com/location/hilton-head-island/menu.
Does Five Guys in Hilton Head Island offer in-store pickup?
Yes, in-store pickup is available at this location.
What payment options are accepted at Five Guys on Palmetto Bay Road?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What type of food specialties does Five Guys in Hilton Head Island serve?
The menu features hamburgers, cheeseburgers, fries, milkshakes, boardwalk fries, shakes, hot dogs, lettuce wraps, veggie sandwiches, and grilled cheese.
Is the Five Guys location wheelchair accessible?
Yes, this location has wheelchair accessible entrances and restrooms.
Where can I find a hair salon near Five Guys at 11 Palmetto Bay Road?
Great Clips hair salon is nearby, perfect for a haircut before or after enjoying your meal at Five Guys.
Are there any coffee shops close to Five Guys Hilton Head Island?
Yes, there is a Starbucks coffee shop close by where you can grab a coffee to go or relax before heading to Five Guys.
What fitness centers are near Five Guys in Hilton Head Island?
You can find Local Kollective gym and CYCLEBAR, a cycling studio, nearby to work out before grabbing a bite at Five Guys.
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