Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers frequently reported long wait times, poor service, and rude staff interactions.
Food Quality
Several reviews mentioned food being cold, improperly cooked, or causing food poisoning.
Cleanliness
Many customers noted dirty tables and unsanitary conditions in the dining area.
Inconsistent Experience
While some praised the food and service, many others had negative experiences, indicating a lack of consistency.
Management Concerns
Multiple reviews highlighted issues with management and the need for better training and leadership.
TT
Timmmeh Thierrin
3 days ago
1.0
They r horrible y don't they work orders the way they come in. Pick n choose what they make take out order averages 25 minutes
SB
Stephanie Briggs
4 days ago
1.0
I am writing to express my disappointment with the customer service I experienced today at your Hartsville, SC location.
I went through the drive-thru and placed my order, which included a combo meal. While waiting at the window, I could clearly hear the cashier and other employees using profanity and speaking in an unprofessional manner. Not only was this inappropriate and disrespectful, but it also created a very uncomfortable environment.
When the cashier handed me my food, she did not greet me, did not speak at all, and she failed to give me the drink that came with my combo. She then slammed the window shut without acknowledging me. I remained at the window trying to get her attention, but she would not open it again. Unfortunately, I did not have time to go inside, so I had to leave without the drink I paid for.
This behavior was rude, unprofessional, and reflects poorly on your business. As a paying customer, I expect courtesy, basic communication, and professionalism — none of which were shown during this visit.
I hope this issue is addressed with proper training and follow-up to ensure better customer service in the future.
BW
Bryan Wilkins
Nov 11, 2025
1.0
Pull forward and we’ll bring the food to you at the stop sign eventually
JM
john malbone
Nov 4, 2025
1.0
I have no idea what the food is like for lack of service. I sat at the drive through speaker for more than 5 minutes with no greating. Then walked inside with the same result...... I dont know how this place sells anything without taking orders.
WM
Whitney Melton
Oct 31, 2025
1.0
I’m not sure why people who hate their job continue to work here. I don’t understand why you have a curbside when you still have customers waiting 25+ minutes, until they have to call the store to notify you have been sitting for some time.. make it make sense. This place is ruined.