Food Quality
Numerous customers reported issues with food quality, including overcooked, cold, and improperly prepared items.
Service Issues
Many reviews highlighted slow service, long wait times, and poor customer interactions, with some staff appearing unprofessional.
Order Accuracy
Several customers experienced problems with incorrect orders, missing items, and issues with the app not reflecting stock availability.
Cleanliness
There were complaints about unsanitary conditions, including dirty hands of staff and lack of soap in restrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific items like milkshakes and chili dogs, as well as friendly service from individual staff members.