McDonald's

3.2
1483 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3618 Pelham Rd, Greenville, SC
29615, United States

Hours

Reviews

3.2
1,483 reviews
5 stars
477
4 stars
266
3 stars
256
2 stars
118
1 star
366

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, particularly for in-dining experiences.

Food Quality

There were multiple complaints about cold food, incorrect orders, and unsanitary conditions, including hair found in food.

Staff Attitude

While some customers praised friendly staff, many others reported rude and unprofessional behavior from employees.

Management Concerns

Several reviews highlighted poor management practices, including lack of attention to in-dining customers and inadequate staffing.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, noting friendly service and fresh food at certain times.
  • SR
    S. R.
    Jan 1, 2026
    1.0
    The fries were overcooked dark dark brown fried weren't even salted. Ask for ketchup got two packs as for mayonnaise got one pack. The food was cold and the service was shity.
  • MB
    Marie Blain
    Dec 28, 2025
    1.0
    Terrible service AND food. We waited forever to get COLD food. I could understand if it was being cooked and had to wait but to wait and it be cold is ridiculous.
  • FS
    Frank Staton
    Dec 21, 2025
    5.0
    Great service
  • GC
    Greg C.
    Dec 21, 2025
    3.0
    in-dining customer service experience is terrible. The franchisee of this location needs to roll his/her sleeves up and get in here. The below 4-star rating in Google Maps is a reflection upon you. This McDonald's is short of workers, and no employee is visible behind the counter. They appear to cater to the drive-thru and delivery orders more than the folks who drive to the restaurant and eat-in. Slow service with longer than average wait times. Been here twice, please remind me not to pick this spot any time soon. ✌🏼
  • SS
    shane
    Dec 7, 2025
    1.0
    they forget my bbq every single time and charge me pay more attention

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday to Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does this McDonald's offer delivery services?

Yes, it offers delivery including same day and no-contact delivery services.