Many customers reported long wait times for delivery, with some experiencing delays of over an hour.
Food Quality
Several reviews mentioned inconsistent food quality, including issues with portion sizes and freshness of ingredients.
Customer Service
While some customers praised the friendly and helpful staff, others reported poor service and lack of responsiveness to complaints.
Overall Experience
Despite some negative feedback, many customers still enjoyed the food and appreciated the quick service when it was delivered on time.
BE
Bryan Eustice
Feb 1, 2026
5.0
Ordered my food via the app. The sandwiches were made to my exact order. The portions however did not meet the standard of typical jimmy jons. Not gonna dock y'all any stars for that.
AL
Anna Lauer
Jan 31, 2026
5.0
In the hospital with our first baby... all during a snow storm. My Husband picked us up Jimmy John's and the gentleman working there by himself (GM I believe) was so kind and threw in a cookie for this new mama. Excellent service and dedication during this storm. Much appreciated 🙏
RO
Robin Owens
Jan 15, 2026
3.0
Fast delivery and good sandwich. But paid for two combos and neither combos had sides show up with delivery
AC
Anthony Carlton
Nov 4, 2025
3.0
It's ok
KR
Karlie R
Nov 1, 2025
5.0
I don’t normally eat at Jimmy John’s but I do when the picklewich comes out. I’m not sure what their names were but I came in on Saturday November 1st at 3:05pm and the two gentlemen workers I encountered were SO SO nice! They were sure to get my order right, double checking during the sandwich making and after handing me the order. My sandwich was delish! Thanks fellas! I’ll be back