Many customers reported long wait times for delivery, often exceeding an hour, which contradicts the brand's 'freaky fast' promise.
Food Quality
Several reviews highlighted inconsistent food quality, including issues with freshness and incorrect orders.
Customer Service
While some customers praised friendly and helpful staff, others experienced poor service and lack of accountability for mistakes.
Cleanliness and Atmosphere
The restaurant was generally noted for being clean and having a pleasant atmosphere, contributing positively to the dining experience.
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Anthony Carlton
Nov 4, 2025
3.0
It's ok
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Karlie R
Nov 1, 2025
5.0
I don’t normally eat at Jimmy John’s but I do when the picklewich comes out. I’m not sure what their names were but I came in on Saturday November 1st at 3:05pm and the two gentlemen workers I encountered were SO SO nice! They were sure to get my order right, double checking during the sandwich making and after handing me the order. My sandwich was delish! Thanks fellas! I’ll be back
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Christiana pittman
Oct 23, 2025
3.0
I ordered 3 meals. The unwhich was reddish/brown lettuce at the ends of them. The lettuce and tomatoes were translucent, they must have been froze and didn’t thaw out properly. Not great meal. The main issue is marking it out for delivery and then it taking 30 mins to get to my house and the restaurant is less than 5 mins away . That was probably the worst part , I love jimmy John’s so much and this truly ruined my experience with even ordering delivery now .
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Selena Acree
Oct 16, 2025
1.0
Service here is not what it used to be. I gave them another chance after having to cancel my last order for taking so long and now again today, it's been over an hour, our lunch break is over, and the order has not arrived. They are no longer a quick lunch option. It's honestly a joke that the slogan is freaky fast.
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Tina C
Sep 18, 2025
2.0
I have worked near this location for eight years and have witnessed the quality and speed decrease over time. Today I placed an order at 11:30 am and it was not delivered until 12:45pm. What’s weird is the status of my order disappeared from the website like it was marked as delivered so I called the location who said it was still sitting on the shelf waiting for a driver. I’m not sure if they do this to alter their delivery speed data but it’s super confusing and has happened more than once. I also received a turkey sandwich with literally two piece of turkey which is absurd for an order that costs $17. This used to be my go-to lunch spot but it’s just not reliable anymore.