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Brand Certified

Chipotle Mexican Grill

3.1
(444 reviews)

Business Details

3645 Pelham Rd, Greenville, SC
29615, United States
(864) 412-1030

About

Mexican Restaurant
Chipotle Greenville Pelham is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3645 Pelham Rd, Greenville, SC
29615, United States

Hours

Reviews

3.1
444 reviews
5 stars
148
4 stars
64
3 stars
45
2 stars
39
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, slow service, and unprofessional behavior.

Food Quality

Customers frequently reported issues with food quality, including cold items, small portions, and missing ingredients.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food debris in various areas.

Inconsistent Experience

Many customers noted a lack of consistency in food preparation and service, with some visits being satisfactory while others were disappointing.
  • AV
    Andrew Vernon
    Feb 22, 2026
    2.0
    What happened to Chipotle?! Rough experience y’all. The drink / straw area was a disaster. Manager got cash register fingers all over the inside of the lid while grabbing it from the back and the window attendant closed the window on me twice while I was asking questions about my order. There was a palpable tension between the manager and window attendant. It was ugly.
  • VS
    Valentin slavik
    Feb 4, 2026
    1.0
    Sad to say the service here is terrible. Walked in at 7pm, half the restaurant was being closed down as the worker asked us to sit at the high top table by the door (with 4 children including a toddler). Apparently paying customers are not their top priority. Food portions were so small/sad compared to every other Chipotle we go to, including the meat being cold. We usually get hot meat, with full size bowls, but these bowls here are about half in portion size. As we were getting up to leave, the worker that was closing down the restaurant asked us to put our sauce back before we even got the chance to collect our drinks to go. Rude. I usually even wipe the tables down after the kiddos. These guys here are just disrespectful. The weather is not severe, 42° outside, not sure what the super early closing nonsense was all about and cranky attitudes.
  • TC
    Thomas Camp
    Jan 26, 2026
    1.0
    This is the worst Chipotle we have been in. Gave it 7 tries and all were poor. Always out of chicken or steak, restaurant is dirty, to go orders wrong, slow. Drive to another location if you want Chipotle
  • MD
    Michael DePalma
    Jan 23, 2026
    1.0
    Half the time this location is missing several food items. Don't ever order delivery. You will get a half empty bowl of lettuce a sour cream. This place is overpriced and they do not care about the customer. They dont even offer an apology. I will never eat here again.
  • SS
    Sarah Smith
    Dec 31, 2025
    1.0
    After I paid for my order, I realized that the older white man at the cashier had charged me the wrong amount. When I went back to ask about it, he responded with a snarky attitude but said he would refund me the difference. He started doing the math in his head, saying it was easier that way. I trusted that he would handle the situation professionally, especially since he had the receipt in his hand. However, when I got home, I realized he had only refunded me a little more than half of what I was owed. The issue wasn’t just that I didn’t receive the full amount back—it was the unprofessional and dismissive way he handled the situation.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 3645 Pelham Rd in Greenville?

Chipotle Mexican Grill at 3645 Pelham Rd in Greenville is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill Greenville Pelham located?

It is located at 3645 Pelham Rd, Greenville, SC 29615, United States.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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