Business Details
About
Mexican Restaurant
Chipotle Greenville Pelham is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
434 reviews
5 stars
148
4 stars
63
3 stars
44
2 stars
37
1 star
142
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, slow service, and issues with order accuracy.
Food Quality
While some customers praised the food for its freshness and flavor, many complained about inconsistent portion sizes and food being served cold or improperly prepared.
Cleanliness
Multiple reviews highlighted issues with cleanliness in the dining area and food preparation areas, with dirty tables and counters being a common complaint.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the music and ambiance, while others found it too loud and unwelcoming.
Management Issues
Several customers noted poor management practices, including staff shortages, lack of training, and failure to address customer complaints effectively.
- DSDaniel Sykes6 days ago1.0One of the worse mobile pickup experiences that I've seen. I had to wait 15 minutes in the drive thru and then another few minutes at the window to be greeted. My food was already prepared. Why so slow? Also, all of the chips were stale!
- DJDaniel JeffordsOct 28, 20251.0They always miss things in delivery and you can’t talk to them to get help.
- SVSutton VanOct 28, 20254.0Best chipotle food around in terms of quality. Atmosphere is always great, really good music. Amari on the front is the best!! She was the only one holding it down, while keeping a positive attitude and great customer service. I can’t say the same for her two other coworkers (heavy set man with short hair and dude with pony tail) that were refusing to help her despite her communicating she needed help on line. She needs a raise!
- ADAnna DanceOct 18, 20252.0This is the closest Chipotle to my house and work, so I go often. Some of the employees are so rude. It truly feels like they just don’t want to work there. It’s very uncomfortable and makes me never want to order in person. The portions are so small, I have to basically beg to get more lettuce in a salad. They’re also always out of what I want - fajita veggies, dressing, etc. the guacamole is almost always brown. I’m not sure why this location is so bad, but it is. I’d rather go to Woodruff Rd or Haywood Rd.
- JBJordan BOct 11, 20252.0The music was so incredibly loud that I couldn’t even hear the man to make my order. I was going to eat inside but between feeling like I was in a night club and the un welcoming team, I got my food and left. Food is ok, don’t really understand why my burrito has half a scoop of chicken and handful of sour cream, guacamole, and salsa. More like a soup.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 3645 Pelham Rd in Greenville?
Chipotle Mexican Grill at 3645 Pelham Rd in Greenville is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Greenville Pelham located?
It is located at 3645 Pelham Rd, Greenville, SC 29615, United States.
What type of food does Chipotle Mexican Grill offer?
Chipotle offers fast-casual Mexican food with customizable items like burritos, bowls, quesadillas, tacos, and salads using 53 real ingredients and responsibly sourced ingredients.
Does Chipotle Mexican Grill Greenville Pelham accept online orders?
Yes, you can order online through their website or app to get exclusive offers and earn free food via Chipotle Rewards.
How can customers contact Chipotle Mexican Grill Greenville Pelham?
Customers can call the restaurant at +1 864-412-1030 or email SC.3856.GreenvlPelha@chipotle.com for inquiries.
Is Chipotle Mexican Grill at 3645 Pelham Rd welcoming to the LGBTQ community?
Yes, the restaurant welcomes LGBTQ customers and promotes an inclusive environment.
Which nearby fast food restaurants can I visit close to Chipotle Greenville Pelham?
Nearby fast food options include Bojangles' Famous Chicken 'n Biscuits, McDonald's, Taco Bell, and Jack in the Box.
Are there any nearby healthcare facilities near Chipotle Mexican Grill Greenville Pelham?
Yes, the Immediate Care Center - Pelham is close by for urgent care and medical needs.
What shopping centers or retail stores are near Chipotle Mexican Grill at Pelham Rd?
Milestone Plaza shopping center and USA Baby Child Space clothing store are nearby for shopping.
Can I combine a visit to Chipotle with a stop at nearby beauty and spa services?
Yes, you can visit nearby salons like King Nails Salon of Greenville, Savage Studio, Nava Hair Haven, Radiance Hair Studio, and Allison's Salon for beauty and spa services.