Chipotle Cherrydale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including undercooked rice, stale chips, and poorly prepared ingredients.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.
Portion Sizes
Many reviews mentioned stingy portion sizes, with customers feeling they did not receive adequate amounts of food for the price.
Inconsistency
Frequent complaints about inconsistent food availability and quality, with items often being out of stock.
MK
Mohammed Khaled
6 days ago
1.0
Bad service , stingy even on rice
SS
SamIam
Dec 6, 2025
1.0
I have never been a person to eat chipotle I just started eating chipotle this year because of the buy one get one special that they have the first time I came it was OK, but it was nothing to brag about .All I hear the hype about is chipotle.. today I went back to this location the first time it wasn’t that horrible but tonight terrible I got the three tacos and you get a free entrée bogo 12/6/25 The quality of the food was not good. The sour cream was so watery. The fajita peppers and onions were so dried out and overcook.Even when you eat at a place and the food isn’t the best good service will bring a person back in the future I do not plan to return back to this location Please do better in the future! Also, the chicken was cut up into so many little pieces the serving can’t be normal. The worst chipotle bowl that I’ve ever had the chicken meat cut up that thin.. I mean it was horrible! Me personally there are not a lot of them, but I prefer Moe’s southwest Grill.. I think Moe’s is better. The one on Haywood Road in Greenville, South Carolina by the mall.Their portion is fair in the store is very clean and the customer service has always been good. In my opinion you could try this location, but I would not recommend after my experience tonight.. please do better!
MH
Melinda Hill
Nov 28, 2025
5.0
Great service and good atmosphere! The food is delicious 😋
DD
darkrai90071
Nov 28, 2025
1.0
My god!! I have no idea how this company is still in business. I wish they would just file for bankruptcy and someone else pick up the mantle. $27 for a burrito bowl. With 5 pieces of steak.
TZ
Tim Zabel
Nov 17, 2025
1.0
This Chipotle needs to be torn down either start over or turn it into a parking lot. 👎 Worst restaurant bar none!! 😕🧦