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Brand Certified

Chipotle Mexican Grill

3.2
(1457 reviews)

About

Mexican Restaurant
Chipotle Woodruff is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4 Market Point Dr, Greenville, SC
29607, United States

Hours

Reviews

3.2
1,457 reviews
5 stars
526
4 stars
248
3 stars
137
2 stars
145
1 star
401

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, messy food stations, and unsanitary conditions reported frequently.

Service Quality

Customers consistently reported rude and unprofessional staff behavior, with many experiences of being ignored or receiving incorrect orders.

Food Quality

Several reviews mentioned subpar food quality, including cold items, small portions, and missing ingredients, leading to dissatisfaction among customers.

Management Issues

Many reviews pointed to poor management and lack of oversight, with staff appearing unmotivated and the restaurant often running out of key ingredients.
  • TG
    Todd Grochowski
    Feb 18, 2026
    2.0
    Food was great as usual Cashier (Female)had attitude abruptly slid my food and drink to me. Restaurant not excepting CASH. Dining room was a little cold.
  • JC
    Jack C
    Feb 11, 2026
    1.0
    I NEVER leave reviews but I had to for this location. This is my 3rd and final time coming to this chipotle location. Every time I’ve come here the service is terrible, workers are rude and always talking to each other instead of making sure guests are taken care of. When I place an online order and it says my order is ready at the pick up counter, it was never ready when it said it was. And to top it off today when I walked in my order was not at the pick up counter when it said it was ready and when I finally get home to eat I see that a bowl is in my bag when I ordered a burrito. This is ridiculous, whoever is handling online orders needs to wake up.
  • MM
    Monique
    Feb 10, 2026
    1.0
    visited the Chipotle location on Woodruff Road in Greenville, SC on Tuesday, January 10th at approximately 1:04 p.m. My order number was 186, and the manager on duty was Tijuana. Unfortunately, this was a very disappointing experience. While standing in line, I witnessed the manager speaking very rudely to an employee in front of customers, complaining that he was using too much protein. That conversation should have been handled privately. The tone and manner in which she addressed him were disrespectful and uncomfortable for customers to witness. After dining in, I went into the lobby and found that all the tables were dirty and filthy. I had to ask someone to come out and clean them. The drink station was also a mess and very sticky, clearly needing attention. Overall, the cleanliness and upkeep of the store were extremely poor. The manager’s lack of professionalism, combined with the dirty dining area and unkempt drink station, reflected very poorly on this Chipotle location. Because of the atmosphere, service, food experience, and overall store condition, I rated this visit one star. I was very disappointed and expected much better from Chipotle.
  • LB
    Larry Brodsky
    Feb 7, 2026
    1.0
    Maybe the most disgusting burrito I have ever had! The carnitas has fat and skin in it and when he scooped it onto the tortilla, there was so much liquid it just soaked through it and made it inedible. The salsa was also all juice and no flavor. Never again
  • KR
    Kari Rice
    Feb 4, 2026
    1.0
    Truly abysmal. In short the food was gross and the staff couldn’t have cared less. My husband and I went in right at 10:45 only to be greeted by stares from the staff and a dirty mop in the ordering line. We stood in the line for approximately three minutes before anyone spoke to us. When our order was taken several menu items were missing from the line and the items that were there looked old (chicken and steak half full, brown guacamole, etc). We sat down with our food and it was cold. I suspect the food was leftover from the night before. I couldn’t even finish it.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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