Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative dining experience for many customers.
Food Quality
While some customers praised the food as delicious, others reported issues with incorrect orders, cold items, and unsanitary conditions.
Cleanliness
Several reviews mentioned the restaurant's dirty environment, including unclean tables and poor hygiene practices among staff.
Service Speed
Many customers experienced long wait times for their orders, with some waiting over 30 minutes, which contributed to dissatisfaction.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
TC
Tori Catalano
4 days ago
1.0
We ordered from door dash chicken California only had half slice of cheese that was melted onto the paper. Maybe 2-3 small pieces of chicken.... i actually added turkey breast from the fridge to make a sandwich...Very disappointed. My husband ordered old school. No cheese and maybe 4 small onions and very little meat. Fries were terrible! Would not recommend! We definitely wont be ordering or eating here again. I wouldnt give 1 star to this location
TE
T E
Nov 23, 2025
1.0
never come back to this place because of the guy in the cash register with the black skin he was very rude and the table was dirty and nasty atmosphere.two nasty sandwiches cost me $35 .
AF
Aaron Fortini
Oct 20, 2025
5.0
Came in at lunch time and only had a 2 - 3 minute wait. This place was one of the few places with a line of people. I placed my order and the cashier was super nice! I got a Philly cheesesteak combo, fries and drink. It was amazing! They were super fast even during the lunch rush. Only took them another 3 minutes to have my food ready. Will definitely be coming back here again!
KB
Kelley Baumgartner
Oct 5, 2025
1.0
My husband ordered a chicken cheesesteak without lettuce, tomatoes, and mayo. They keyed the order in wrong and added lettuce and tomato. When asked to remake it they said no and it could be picked off. Very poor attitude and customer service.
RC
R “Shine bright” C
Sep 21, 2025
1.0
I would leave zero stars across the board but you can't. HORRIBLE HORRIBLE customer service, girl behind register had a RUDE and NASTY attitude! Ordered the combo and didn't even get my fries.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks at Haywood Mall?
Charleys Cheesesteaks is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery or drive-through services?
No, delivery and drive-through services are closed every day at Charleys Cheesesteaks, Haywood Mall location.
Does Charleys Cheesesteaks offer takeout or pickup options?
No, both takeout and pickup services are not available as they are closed every day at this location.
Where is Charleys Cheesesteaks located?
It is located at 700 Haywood Rd. #2111, Greenville, SC 29607, USA, inside Haywood Mall.
What payment methods are accepted at Charleys Cheesesteaks?
They accept American Express, Discover, MasterCard, and Visa credit cards.
How can I contact Charleys Cheesesteaks at Haywood Mall?
You can reach them by phone at +1 864-565-8686 or visit their Facebook page at https://www.facebook.com/227672814411333.
Can you suggest nearby dining options if I visit Charleys Cheesesteaks?
Nearby dining options include Jamba for smoothies and snacks, Chick-fil-A for fast food chicken meals, Great Wraps for American-style wraps, and MandarinExpress for Chinese cuisine, all located within Haywood Mall.
Are there shopping options near Charleys Cheesesteaks at Haywood Mall?
Yes, several stores like Forever 21, Lane Bryant, American Eagle Outfitters, and T-Mobile Authorized Retailer are nearby for clothing and mobile accessories shopping.
Where can I find dessert or treats near Charleys Cheesesteaks?
Great American Cookies and Pretzelmaker are nearby dessert and snack shops within Haywood Mall, perfect to visit before or after your meal.
What category of restaurant is Charleys Cheesesteaks?
Charleys Cheesesteaks is a sandwich restaurant specializing in cheesesteaks.