Wendy's

3.4
1184 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5228 Highway 321, Gaston, SC
29053, United States

Hours

Reviews

3.4
1,184 reviews
5 stars
409
4 stars
252
3 stars
177
2 stars
122
1 star
224

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 30 minutes, even with few cars in line.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude and unhelpful interactions.

Order Accuracy

Numerous complaints about incorrect orders and issues with mobile app orders, leading to dissatisfaction.

Food Quality

Food quality varied; some customers enjoyed their meals while others received cold or poorly prepared items.

Staff Morale

Several reviews indicated that staff appeared stressed and unhappy, impacting overall service experience.
  • KJ
    Kaila Jeffcoat
    Oct 27, 2025
    4.0
    Listen I like to go here because it close by and I can grab a quick sandwich. The wait it always so long and the poor workers are always so stressed and I get the feeling that they are hanging on by a thread. Just my take on this. As a side note...the app is trash. If something is wrong with my order I have to call someone and they can't fix it. Coupons don't work. It's not this Wendy's fault but it is just another reason why not 5 stars.
  • MJ
    Mr ham J
    Oct 25, 2025
    1.0
    Service couldn't be worse. Absolute joke for employees. Never recieved food.
  • SC
    Stephanie Chisolm
    Oct 3, 2025
    1.0
    It is ridiculous at how slow this place is. You could have two people in line and you’re still going to wait 30 minutes to get your food. This is not a one off thing, I live five minutes away, so I try to come here to get food and it is impossible because you have to wait so long management needs to do something either hire more people or train in time management for their staff.
  • KS
    Kimberly Smith
    Sep 28, 2025
    5.0
    Lots of happy employees ready and willing to help. Restores my faith in service with a smile. Great customer service
  • AE
    Anely Elizondo
    Sep 17, 2025
    1.0
    Today on September 17 at 10:07 I pulled in into the drive-through and kept trying to get somebody’s attention. There was nobody else in line. I waited till 1017 to finally drive up to the window to give them my order and see what was going on after repeatedly saying hello multiple times before. Once I got to the window, I told the employee that I had been waiting. She rudely told me that I wasn’t waiting for too long and walked away didn’t even take my order or anything then I waited three more minutes for them to come in. Take my order. I ordered two orders of the two for three biscuits I told them and clarified that I specifically only needed four biscuits in total then they told me to park to the side from 10:17. I waited until 10:36 to receive the food when I noticed that They had given me eight total biscuits I asked for the receipt because I was never handed it. Once I got the receipt, I saw that they had charged me for four orders of the two for three. I told the lady that they had gotten my order wrong and I did not order this many biscuits and would like a refund. She said that she had to get the manager and she wouldn’t be able to take the food back shortly after that she came back to tell me that I would need to give her the food back which was fine. I didn’t need eight biscuits when I had just ordered for four I gave them back to her. I waited for the manager to come back and give me the change When the manager walked out. It was the same lady that had told me I hadn’t waited for too long, so then tell me that I had ordered eight of those biscuits which I responded to ma’am I clarified saying, I only needed four total biscuits. She gave me a mean face. Horrible customer service. They don’t know how to listen nor do they know to apologize when they have done wrong. And another thing if you heard me saying hello and saw that I was out there why wouldn’t you answer if it’s on your work hours?

Frequently Asked Questions About Wendy's

Is Gaston Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.