Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers consistently reported long wait times, often exceeding 30 minutes, even with few cars in line.
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude and unhelpful interactions.
Order Accuracy
Numerous complaints about incorrect orders and issues with mobile app orders, leading to dissatisfaction.
Food Quality
Food quality varied; some customers enjoyed their meals while others received cold or poorly prepared items.
Staff Morale
Several reviews indicated that staff appeared stressed and unhappy, impacting overall service experience.
KJ
Kaila Jeffcoat
Oct 27, 2025
4.0
Listen I like to go here because it close by and I can grab a quick sandwich. The wait it always so long and the poor workers are always so stressed and I get the feeling that they are hanging on by a thread. Just my take on this. As a side note...the app is trash. If something is wrong with my order I have to call someone and they can't fix it. Coupons don't work. It's not this Wendy's fault but it is just another reason why not 5 stars.
MJ
Mr ham J
Oct 25, 2025
1.0
Service couldn't be worse. Absolute joke for employees. Never recieved food.
SC
Stephanie Chisolm
Oct 3, 2025
1.0
It is ridiculous at how slow this place is. You could have two people in line and you’re still going to wait 30 minutes to get your food. This is not a one off thing, I live five minutes away, so I try to come here to get food and it is impossible because you have to wait so long management needs to do something either hire more people or train in time management for their staff.
KS
Kimberly Smith
Sep 28, 2025
5.0
Lots of happy employees ready and willing to help. Restores my faith in service with a smile. Great customer service
AE
Anely Elizondo
Sep 17, 2025
1.0
Today on September 17 at 10:07 I pulled in into the drive-through and kept trying to get somebody’s attention. There was nobody else in line. I waited till 1017 to finally drive up to the window to give them my order and see what was going on after repeatedly saying hello multiple times before. Once I got to the window, I told the employee that I had been waiting. She rudely told me that I wasn’t waiting for too long and walked away didn’t even take my order or anything then I waited three more minutes for them to come in. Take my order. I ordered two orders of the two for three biscuits I told them and clarified that I specifically only needed four biscuits in total then they told me to park to the side from 10:17. I waited until 10:36 to receive the food when I noticed that They had given me eight total biscuits I asked for the receipt because I was never handed it. Once I got the receipt, I saw that they had charged me for four orders of the two for three. I told the lady that they had gotten my order wrong and I did not order this many biscuits and would like a refund. She said that she had to get the manager and she wouldn’t be able to take the food back shortly after that she came back to tell me that I would need to give her the food back which was fine. I didn’t need eight biscuits when I had just ordered for four I gave them back to her. I waited for the manager to come back and give me the change When the manager walked out. It was the same lady that had told me I hadn’t waited for too long, so then tell me that I had ordered eight of those biscuits which I responded to ma’am I clarified saying, I only needed four total biscuits. She gave me a mean face. Horrible customer service. They don’t know how to listen nor do they know to apologize when they have done wrong. And another thing if you heard me saying hello and saw that I was out there why wouldn’t you answer if it’s on your work hours?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Gaston, SC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Gaston, SC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (803) 320-1451.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Gaston Wendy’s serve breakfast?
Yes, this Wendy’s location in Gaston, SC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for the Wendy's in Gaston, SC?
Wendy's in Gaston, SC is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Gaston Wendy's has drive-thru service available daily from 6:30 AM to 2:00 AM.
Is delivery available at this Wendy's?
Yes, delivery is available. You can check availability and place orders via our app or at order.wendys.com by entering your delivery address.
Does Wendy's in Gaston serve breakfast?
Yes, this location serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I contact the Wendy's in Gaston for questions or feedback?
You can contact the Gaston Wendy's directly at (803) 320-1451 or reach Customer Care via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's Customer Satisfaction Survey online.
Where can I find the menu and pricing for the Gaston Wendy's?
Menu and pricing details are available online at order.wendys.com or through the Wendy's mobile app, where you can select the Gaston location for accurate info.
What payment methods are accepted at the Wendy's in Gaston?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there nearby places customers might visit before or after dining at Wendy's in Gaston?
Yes, nearby places include Pizza Hut and Little Caesars Pizza for more dining options, Hurricane Express Wash for car cleaning, and Food Lion for grocery shopping.
How can nearby locations like UPS Access Point and Western Union be useful to Wendy's customers?
Customers can utilize UPS Access Point for shipping needs and Western Union for money transfer services conveniently near Wendy's, making errand trips efficient.
What leisure or personal care services are near Wendy's in Gaston that customers might enjoy?
Nearby options include Luxe Nails and Spa and Elegant Nails for beauty treatments, offering relaxing experiences before or after your meal.