Wendy's

2.9
1143 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1800 Hwy 160 W., Fort Mill, SC
29708, United States

Hours

Reviews

2.9
1,143 reviews
5 stars
300
4 stars
170
3 stars
162
2 stars
104
1 star
407

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times in the drive-thru, often exceeding 20 minutes, even with few cars in line.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, leading to dissatisfaction.

Customer Service

While some customers praised individual staff members for their friendliness, many others reported rude or unhelpful attitudes from employees.

Cleanliness

Numerous reviews mentioned unsanitary conditions both inside the restaurant and in the bathrooms, contributing to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail in order fulfillment.
  • JS
    Jason Smith
    4 days ago
    2.0
    Slowwwwwwww drive through. No one else is in line and I’ve been waiting 5+ minutes for a burger and fries
  • WH
    Wanda Harris
    Jan 3, 2026
    1.0
    I am extremely disappointed with my recent visit to this Wendy’s. I ordered two Dave’s Double combos with cheese and a strawberry lemonade with no ice. While the fries were acceptable, neither sandwich had tomatoes, lettuce, or onions—basic toppings that should never be missing without explanation. I returned to the drive-thru window to address the issue. The same employee assisted me again, and just like before, there was no greeting and no apology for my return visit. Since I was never given a receipt, he spent about four minutes trying to find my order, only to finally tell me, “I rung it up wrong.” He then handed me a bag with three combos, yet somehow the order was still incorrect—one burger was missing a tomato. To make matters worse, he came back to the window and handed me a single tomato in a container instead of fixing the sandwich properly. That was the final straw. This level of service is unacceptable and despicable, especially for a restaurant I have been loyal to for seven years. There was no accountability, no professionalism, and no effort to correct repeated mistakes. This was my last visit to this location.
  • JP
    JJ PHONE
    Dec 8, 2025
    1.0
    25 minutes in drive thru with only 2 cars and still have not gotten to the window is way too long
  • AK
    Ari K
    Nov 28, 2025
    5.0
    amazing costumer service, all the workers that helped me were super polite and friendly, it’s clean and neat inside. i definitely recommend.
  • KH
    Keasia Harris
    Nov 18, 2025
    1.0
    There’s was no line was asked to pull up. When the MANAGER not shift supervisor brought my food out I said thank you. She did not say anything back, I made sure I check my food before I left, my nuggets were not in the bag I go back in immediately after, a young girl asked what I need, I told her and she got it for me, the manager came to the front counter sat there 15 seconds, asked how I’m doing I said good. She continued to stand there so I decided to be a problem solver and told her my nuggets weren’t in the bag she getting them now, the manager replied oh okay. No sorry or anything, when people use drive throughs it’s so they can stay in the car. When I got to work, my sandwich buns were soggy and falling apart like the jbcs were sitting in the bun warmer. 11 dollars wasted and given nasty attitude. Lots of Wendy’s are closing. This location need to be next on the list. The night manager is sorry.

Frequently Asked Questions About Wendy's

Is Fort Mill Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through at Wendy's in Fort Mill, SC?

The drive-through at Wendy's Fort Mill is open daily from 10:00 AM to 2:00 AM.