Service Speed
Many customers reported long wait times for both in-store and drive-thru orders, often exceeding the expected 'freaky fast' service.
Staff Performance
Feedback highlighted inconsistent staff performance, with some reviews praising friendly service while others noted rudeness and lack of professionalism.
Management Issues
Several reviews indicated that the location is understaffed and poorly managed, leading to frequent service failures and customer dissatisfaction.
Food Quality
While some customers enjoyed the food, there were multiple complaints about incorrect orders, stale ingredients, and overall food quality.
Cleanliness
Some reviews mentioned improvements in cleanliness under new management, contrasting with previous negative experiences.