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Wendy's

3.2
(1107 reviews)

Business Details

2117 W Evans, Florence, SC
29501, United States
(843) 340-9235

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2117 W Evans, Florence, SC
29501, United States

Hours

Reviews

3.2
1,107 reviews
5 stars
336
4 stars
209
3 stars
175
2 stars
113
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude and dismissive staff, particularly from management.

Food Quality

Numerous customers reported issues with food quality, including cold, overcooked, and incorrect orders, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unclean food preparation areas.

Staffing Issues

Many customers noted that the location is often understaffed, leading to long wait times and poor service.

Order Accuracy

A recurring theme in reviews is the frequent inaccuracy of orders, with many customers receiving incorrect items or missing components.
  • CC
    Corey Curtiss
    Feb 18, 2026
    5.0
    This is my favorite Wendys hands down. I've visited 3-4 times (I live about an hour away) Its perhaps the best I've ever been to. (And I've traveled quite a bit). Wendy's is my favorite fast food burger. The burgers at this location are delicious. Better than I've ever tasted at any other location, certainly in my top 5 best burger of all time. The staff is friendly, accurate, fast. This last time by a quick count, I could see they were understaffed and working double time...it did not affect their high level of service or food quality in any way. It was very impressive, not chaotic at all, it gave me confidence they could handle the extra workload. I could tell the staff was working as a well oiled team to get the job done. They also always treat my niece very well, taking a moment to say hi and make her feel seen and comfortable. The bathrooms were clean. They were out of ketchup at the station in the dining room and quickly provided me ketchup. They were out of sprite but they have one of those Freestyle beverage dispensers so there were plenty of other choices. Overall, amazing food and fantastic service. We will be back the next time we want Wendy's, it's worth the drive. High praise and all kudos to the staff.
  • TM
    Tristen McGowan
    Jan 15, 2026
    1.0
    I’ve been coming to Wendy’s for years, so this experience was genuinely disappointing. I attempted to order the 4 for $4, which I’ve ordered regularly for a long time. I was told that it changed as of yesterday. That alone isn’t the problem — menu changes happen. The problem was how it was handled. The manager on duty repeatedly told me to “read the board” in a condescending and dismissive way, instead of simply explaining the change. Customers are not expected to know overnight menu updates for items that have existed for years. To make matters worse, when I asked what the replacement option was, I wasn’t even given a clear name. I was just told “we don’t have that anymore” and directed to something else, but no one could clearly explain whether it was a Biggie Bag or what it was actually called. That level of confusion coming from management is unacceptable. As for the food: everything else was hot and fine, but the cheeseburger itself was cold, which only added to the frustration after the interaction. The food at Wendy’s is usually solid, but the customer service — especially from someone identifying themselves as the manager — was rude, dismissive, and poorly handled. If this is how menu changes are communicated, this location seriously needs better leadership and customer service training.
  • NM
    Niyastaying single 4ever “bitches dick ride niya” AKA bitchestakemy man
    Jan 10, 2026
    5.0
    They have good costumer service
  • MD
    Myiesha Daniels
    Jan 3, 2026
    1.0
    The other day i went to the same location for the tendies combo, I got the 4pc…well that’s what I ordered! When I got home it was a 10 pc nugget🙄I didn’t complain bc their nuggets are bussing fr! But today order another tendie combo, made sure they were the tendies before I left. When I get home these mugs hard as a rock. Come on man…I need a do over or refund! Been calling non stop for like 30 minutes, no one answering, smh!
  • TC
    Tiffany Cantrell
    Dec 27, 2025
    1.0
    Will not be going back this any Wendy’s again after this im not normally the type to complain but I got two breakfast sandwiches one for before I go into work and one for my lunch ate one then looked at my one for lunch and there is mold on it. Now im wondering if the first one did too. Also tried to call them 3 times because I can’t leave work and get back on time and did they answer no lol

Frequently Asked Questions About Wendy's

Is W Evans Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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