Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, rude staff, and incorrect orders, leading to a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with complaints about filthy bathrooms and unclean dining areas.
Food Quality
While some customers enjoyed the food, many others received cold or poorly prepared meals, contributing to dissatisfaction.
Staff Attitude
There were mixed reviews about staff friendliness, with some praising helpful employees while others noted rudeness and lack of professionalism.
KO
Karen Olsen-Ernst
3 days ago
1.0
We did a drive-thru order as we were passing through town. The frosties were good. However, The burger was undercooked, and the fries were old and cold. And there were no napkins in the bag (minor problem). I don't typically do reviews, however, I was very disappointed.
CS
Cheryl Steverson
4 days ago
2.0
Stopped at the drive thru and gave our order and also asked for a hamburger pattie for our pups. We had been traveling for 6 hours. The fries were not hot which we could tolerate but there was no burger pattie for our two dogs. I do suggest that more training be given to employees to double check bags before giving them to customers. When you are in a long line of people waiting behind you, it is not polite to keep them waiting while you check your bag for missing items!
EB
Emily Benbow
Jan 1, 2026
1.0
I order food from Wendy’s off DoorDash and when the food got to me the fries was cold and the chicken sandwich was not cooked fresh and the chicken patty was hard
DS
David Sheppard
Dec 15, 2025
4.0
As we tend to eat vegan, we only recommend a plain baked potato. We like to add ketchup, however the ketchup dispensers were not working or they were empty. That didn't matter because we sat down at a table with our baked potato and brought in our own salad and balsamic vinegar to use as salad dressing.
I worked fairly hard to be as friendly as possible to try to get the person who was taking our order to smile. About the end of ordering process I got a little bit of a smile out of that person. I85
CL
Casey Ludwick
Dec 10, 2025
5.0
A very nice Wendy's. My food was hot and the staff was very nice.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's at 1727 W. Lucas Street, Florence, SC?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Florence, SC serves breakfast including combos, croissant, biscuit sandwiches, coffee, and sides.
Can I order Wendy's for delivery near me?
Delivery availability can be checked via the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options are accepted at Wendy's on W. Lucas Street?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is dine-in currently available at this Wendy's location?
Yes, Wendy's at 1727 W. Lucas Street offers dine-in service along with takeout, drive-thru, and delivery.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing can be viewed at https://order.wendys.com or through the Wendy's mobile app after selecting this location.
How can I contact this Wendy's for questions or feedback?
Call (843) 340-9245, or visit Wendy's Contact page or Customer Satisfaction Survey online for feedback.
What nearby hotels can customers visit before or after dining at Wendy's at 1727 W. Lucas Street?
Nearby hotels include OYO Hotel Florence SC I-95 North, Best Western Inn, Fairview Inn Florence, and Red Roof, convenient for travelers planning a meal at Wendy's.
Are there other dining options near this Wendy's on W. Lucas Street?
Yes, nearby restaurants include Ruby Tuesday, Youngs Plantation Restaurant, Cracker Barrel Old Country Store, and Waffle House for additional dining choices.
How can a customer refuel or grab breakfast near Wendy's location?
RaceWay gas station and convenience store near Wendy's offers breakfast and fuel, making it convenient for customers stopping by this area.