Wendy's

3.3
1356 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1727 W. Lucas Street, Florence, SC
29501, United States

Hours

Reviews

3.3
1,356 reviews
5 stars
419
4 stars
273
3 stars
231
2 stars
125
1 star
308

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and incorrect orders, leading to a negative dining experience.

Cleanliness

The restaurant was often described as dirty, with complaints about filthy bathrooms and unclean dining areas.

Food Quality

While some customers enjoyed the food, many others received cold or poorly prepared meals, contributing to dissatisfaction.

Staff Attitude

There were mixed reviews about staff friendliness, with some praising helpful employees while others noted rudeness and lack of professionalism.
  • KO
    Karen Olsen-Ernst
    3 days ago
    1.0
    We did a drive-thru order as we were passing through town. The frosties were good. However, The burger was undercooked, and the fries were old and cold. And there were no napkins in the bag (minor problem). I don't typically do reviews, however, I was very disappointed.
  • CS
    Cheryl Steverson
    4 days ago
    2.0
    Stopped at the drive thru and gave our order and also asked for a hamburger pattie for our pups. We had been traveling for 6 hours. The fries were not hot which we could tolerate but there was no burger pattie for our two dogs. I do suggest that more training be given to employees to double check bags before giving them to customers. When you are in a long line of people waiting behind you, it is not polite to keep them waiting while you check your bag for missing items!
  • EB
    Emily Benbow
    Jan 1, 2026
    1.0
    I order food from Wendy’s off DoorDash and when the food got to me the fries was cold and the chicken sandwich was not cooked fresh and the chicken patty was hard
  • DS
    David Sheppard
    Dec 15, 2025
    4.0
    As we tend to eat vegan, we only recommend a plain baked potato. We like to add ketchup, however the ketchup dispensers were not working or they were empty. That didn't matter because we sat down at a table with our baked potato and brought in our own salad and balsamic vinegar to use as salad dressing. I worked fairly hard to be as friendly as possible to try to get the person who was taking our order to smile. About the end of ordering process I got a little bit of a smile out of that person. I85
  • CL
    Casey Ludwick
    Dec 10, 2025
    5.0
    A very nice Wendy's. My food was hot and the staff was very nice.

Frequently Asked Questions About Wendy's

Is Lucas Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's at 1727 W. Lucas Street, Florence, SC?

The drive-thru is open daily from 6:30 AM to 2:00 AM.