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McDonald's

3.4
(2569 reviews)

Business Details

1908 W Lucas St, Florence, SC
29501, United States
(843) 669-4546
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1908 W Lucas St, Florence, SC
29501, United States

Hours

Reviews

3.4
2,569 reviews
5 stars
810
4 stars
539
3 stars
476
2 stars
229
1 star
515

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly management, leading to negative experiences.

Food Quality

There were numerous complaints about incorrect orders, cold food, and issues with food preparation, including missing items.

Cleanliness

Customers noted unsanitary conditions in the bathrooms and dining area, with some expressing concerns about safety.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and highlighted enjoyable experiences.
  • ES
    Eric Servance
    3 days ago
    1.0
    Very poor customer service and food the staff rather argue then to get ur order right and they wouldn't give me cooperate information but this need to be reported people send to much money now adays for slack service n food fr
  • GS
    Greek Salad
    4 days ago
    1.0
    To the morning gentleman attendant who wears glasses (probably manager), your attitude is abysmal. There is no reason to treat customers the way you do. You are ruining the franchise. If you truly hate working at McDonald's, then quit. Seriously. Customer service doesn't suit you.
  • RL
    Robin L. Lewis
    6 days ago
    5.0
    This is a happy place! Great employees, pleasant atmosphere, hot and good food!
  • LK
    Lloyd Mitchell KO4L
    Feb 24, 2026
    2.0
    Complaint on Store Management. I was in drive thru when I noticed a sign over the 2nd pickup window was tilted. I looked a little more and the left support for the sign was hanging. When the window attendant gave me my food, I asked her to tell the manager that the sign was hanging. The attendant looked and about that time the store manager shouts with attitude twice, I KNOW ITS HANGING, I KNOW ALL ABOUT IT !!!!! I drove off and her demeanor will have me thinking twice about visiting again this store. McDonald's is an extra not a must have.
  • LE
    Lorenzo E
    Feb 7, 2026
    1.0
    PLEASE DONT GO HERE This people are rude and so disrespectful...Everytime I come here they act like they mad abt they job..or bringing they problems wth them to wrk..IDK WHAT IT IS ..THEY HAVE LOST MY BUSINESS AND I WISH EVERYONE WOULD VOTE TO SHUT IT DOWN.. MANAGERS IS THE SAME WAY...PLEASE DONT GO HERE...

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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