McDonald's

3.4
1779 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2016 W Palmetto, Florence, SC
29501, United States

Hours

Reviews

3.4
1,779 reviews
5 stars
602
4 stars
382
3 stars
278
2 stars
161
1 star
356

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with many waiting over 20 minutes for their orders.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Customer Service

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and inattentiveness.

Food Quality

While some customers praised the food, many others complained about cold, overcooked, or poorly prepared items.
  • TB
    Thomas Baird
    Dec 26, 2025
    1.0
    Can't seem to keep up with orders 20 mins never got it finally went to get my refund
  • CG
    Cleo Restaurant Bar & Grill
    Dec 22, 2025
    1.0
    really bad service, would you over wait in 15 minutes they never give you complete your stuff I ordered two profit medium they came too small way 10 minutes
  • CC
    Crystal Carter
    Dec 14, 2025
    3.0
    I could barely hear the person I was ordering from. It’s 10:40 in the evening & I’m trying to order for my daughter who doesn’t eat like normal people. I ordered a #9 PLAIN w/ sweet tea. I got the meal, normally I would check before leaving but me being so tired I left. My daughter goes to check her food and the burgers aren’t plain! I got so upset I screamed cause I knew I had to turn around and go back. I got back went inside waited for 5 mins. Person cans up to me I told them what I needed. They weren’t rude to me at all. They gave me what I asked for and I left. That was the best part about this trip!
  • RL
    Robert Legge
    Dec 5, 2025
    1.0
    Apparently this mcdonalds finds it acceptable to ignore customers for 20+ minutes in the name of changing a shift. We were part of a multiple car jam stuck at the drive thru while the entire store completely ignored both lanes for almost half an hour.
  • KZ
    Kara Z
    Nov 26, 2025
    1.0
    I ordered a McDouble with bacon and cheese and this is what I see when I get it out of the bag…this is slack!! They need to do better preparing our food!! If I could give a negative 1 star, I would. This is ridiculous.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2016 W Palmetto in Florence, SC?

McDonald's at 2016 W Palmetto is open 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the McDonald's at 2016 W Palmetto offers drive-thru service 24/7, open from midnight to 11:59 PM every day.