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McDonald's

3.2
(1624 reviews)

Business Details

1540 S Irby St, Florence, SC
29505, United States
(843) 662-6762
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1540 S Irby St, Florence, SC
29505, United States

Hours

Reviews

3.2
1,624 reviews
5 stars
496
4 stars
286
3 stars
261
2 stars
157
1 star
424

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or improperly prepared food, with specific complaints about undercooked items and missing components.

Staff Behavior

Several customers noted unprofessional behavior among staff, including yelling and arguing, which negatively impacted the dining experience.

Management Issues

Customers expressed dissatisfaction with management's lack of responsiveness to complaints and overall poor handling of operations.

Positive Experiences

A few customers highlighted exceptional service from specific employees, indicating that there are instances of good customer care amidst the overall negative feedback.
  • CR
    Chris R
    1 day ago
    1.0
    Couldn't even order food. If you are trying to go to this mcdonalds at night dont waste your time. They take forever to take your order and forever to get the food. Its suppose to be fast food and its not at all. Idk what the issue is but its horrible
  • RP
    Roger Polsky
    Feb 22, 2026
    1.0
    walked inside because the drive-thru was long. lots of yelling and screaming going on between an elderly woman who works there and some of the other employees. lots of other employees arguing with each other. in the back. The elderly woman who works there was nasty to multiple other employees. One of the employees children running around the lobby making a mess everywhere. what a nightmare. The young lady who took my order was very nice, but it was obviously taking abuse from the older lady who worked there. Management really needs to step in here, especially with the employees children running all over the store.
  • TP
    Tabatha Peters
    Feb 21, 2026
    1.0
    We've been waiting 50 minutes so far. I can't review the food because we haven't even ordered. I have no idea how this one stays opened. One time we came in during breakfast hours and they were literally giving away free food for a 5 star review online.... and their rating is still terrible.
  • NG
    Nate Godwin
    Feb 15, 2026
    1.0
    I go to this location quite a bit . Yesterday I ordered a free frappè on the mobile app took the 4500 points but when I got to the restaurant the guy in the window told me the machine is down that I cant get the frappè. Okay cool, so I ordered food as I do every morning when I got to the window I was asked if I had a mobile order but before I could get another word out my mouth the window was shut in my face . Once I got his attention and attempted to explain the situation and he didnt hear a word that I said and I had to clarify it countless times . Severe incompetence. Was extremely rude and had nothing but an attitude the whole time that could of easily been avoided had he actually listened to what I was trying to say instead of just closing the window in my face and walking away . Manager has the recite and the time stamps on it . The points was never added back to the mobile app when I was told I "couldnt" get it yesterday. If there is gonna be that level of incompetence he does not need to be in the window . And when I pulled up to the window he was standing there scratching his head with no gloves on and proceeded to make my drinks with unwashed hands . Utterly appalled at the horrible experience.
  • JW
    John Washington
    Feb 10, 2026
    5.0
    Mostly stop by on my way to work in the a.m. Jada always make sure my order is correct and exceptional customer service skills!! Jada rocks!! ⭐️⭐️⭐️⭐️⭐️

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1540 S Irby St, Florence, SC?

McDonald's at 1540 S Irby St, Florence, SC is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru service available 24 hours a day, 7 days a week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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