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McDonald's

3.2
(731 reviews)

Business Details

1389 Celebration Blvd, Florence, SC
29501, United States
(843) 667-9887
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1389 Celebration Blvd, Florence, SC
29501, United States

Hours

Reviews

3.2
731 reviews
5 stars
206
4 stars
149
3 stars
130
2 stars
59
1 star
187

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and dismissive behavior from staff, with many experiences highlighting a lack of professionalism and accountability.

Wait Times

Numerous reviews mentioned excessively long wait times for orders, often exceeding 20 minutes, leading to frustration among customers.

Order Accuracy

There were multiple complaints about incorrect orders, missing items, and food quality issues, indicating a significant problem with order fulfillment.

Management Issues

Several reviews pointed to poor management and staffing problems, suggesting that the location is inadequately managed and staffed to handle customer demand.

Mixed Experiences

While some customers reported positive experiences with friendly service and fresh food, these were overshadowed by the overall negative feedback regarding service and food quality.
  • 1R
    1L RX
    Feb 23, 2026
    1.0
    Came at 11:25 and they talking bout they close when they close at 12 it’s something everytime I come here they need a new manager
  • SF
    Sam Fryer
    Feb 22, 2026
    1.0
    Horrible Manger no since of respect for public. I will follow-up with a formal complaint.
  • JS
    James Staten
    Feb 11, 2026
    5.0
    Great place friendly service
  • TM
    Tristen McGowan
    Jan 20, 2026
    1.0
    I visited this McDonald’s today during my lunch break after placing a mobile order at 12:17 PM. I want to start by saying the employee who handed me my receipt was very polite and professional. She asked if I was using the mobile app and handled that interaction exactly how customer service should be handled. Unfortunately, everything after that was unacceptable. The employee who handed me my food was extremely rude and dismissive. I was told to pull up and wait because they were waiting on fries. I did exactly that, yet 5-6 cars were allowed to go behind me while I sat there waiting. When my order was finally brought out, there was no apology, no explanation, and no professionalism. I was first handed my drink, a medium Coca Cola. I usually do not take a sip until I leave, but I was on a short lunch break and took one right away. It immediately tasted like Diet Coke. I am very familiar with the difference. When I politely mentioned that it may have been made incorrectly, the employee responded rudely and said that is just how their Coke tastes. I explained that I had been there only a few days prior and it tasted completely normal. Instead of addressing the concern professionally, she walked away angrily and returned with another drink. The replacement Coke tasted exactly as it should, which confirmed the first drink was incorrect. There was no apology or acknowledgment of the mistake. The fries were even worse. After waiting 10 to 15 minutes specifically because they were supposedly waiting on fresh fries, what I received was the worst McDonald’s fries I have ever had. They were completely soggy, oversaturated with grease, and the cup was soaked through with oil. They were not fresh, not crisp, and honestly disgusting. Between the rude attitude, lack of accountability, incorrect order, and unacceptable food quality, this visit was extremely disappointing. I expect better standards, especially during peak lunch hours. Mistakes can happen, but dismissive behavior and poor quality control should not. Management needs to seriously address customer service and food preparation at this location.
  • DD
    David Perritt DeckedDragonxp
    Jan 12, 2026
    3.0
    A little drive threw Mc.Donalds they forgot my McChicken. Hand to turn around.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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