Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Florence.
Many customers reported rude or unprofessional behavior from staff, particularly at the drive-thru.
Product Quality
While many reviews praised the freshness and taste of the donuts, there were complaints about receiving cold or improperly filled donuts.
Operational Issues
Customers expressed frustration with inconsistent hours and availability of products, including seasonal items.
Cleanliness
Some reviews noted that the store was messy and in need of attention.
Positive Experiences
Despite the issues, several customers highlighted positive interactions with specific staff members and enjoyed the overall product quality.
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Karen Gibbons-Berry
2 days ago
5.0
The workers were enthusiastic about their doughnuts; they were describing the and helping customers make their choices. There was a line, so that speaks volumes for what's going on inside. This day and time people know they have a choice and people in Florence are choosing Krispy Kreme on Palmetto. Thanks for my doughnuts y'all 🍩😋
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Brad Elmore
Feb 18, 2026
1.0
I just went in there and bought a dozen assorted and the young lady had a terrible attitude. I asked her if she was having a bad day and her reply was nah I’m straight. If you don’t like your job stay home and don’t take it out on people. The public comes in and spends their hard earned money which in return pays the bills for Krispy Kreme. I’ve been going in there for years. Never experienced this. Doughnuts are always great and service usually is on spot. Order taker host 209
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Kankana Medhi
Jan 30, 2026
5.0
They provide fresh donuts
We love it
VP
Vcikie Pace
Jan 30, 2026
1.0
Walked in and got a dozen glazed doughnuts but they were ice cold. I also asked about getting a dozen cinnamon twists and was told we dont make orders like that what we have is what we sell if its not already cooked unless you want to wait an hour. I was not impressed by customer service either . Wish I could get my money back from the wheel experience.
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Steve Locklair
Jan 17, 2026
1.0
Not giving correct change back. Due to penny shortage I guess. . Only issue is they don't tell you this. When paying. Those pennies not given back will add up. For them anyways it will. Just think about it. If you are going to do this. Tell the customer ahead of time.