Dunkin'

3.9
842 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Florence, SC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2210 W Lucas St, Florence, SC
29501, United States

Hours

Reviews

3.9
842 reviews
5 stars
456
4 stars
148
3 stars
72
2 stars
44
1 star
122

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are numerous complaints about rude and unprofessional staff, particularly regarding a shift manager named Frankie, who has been described as disrespectful and dismissive towards customers.

Order Accuracy

Several customers reported issues with incorrect orders, including wrong drinks and missing items, leading to dissatisfaction.

Positive Experiences

Despite negative feedback, some customers praised the friendly service and consistent quality of drinks at this location, highlighting specific employees who provided excellent service.

Cleanliness and Environment

The store is generally noted for being clean and well-maintained, contributing positively to some customers' experiences.
  • YE
    yasser elsherif
    Jan 4, 2026
    1.0
    The girl she served me there. She’s very rude, nasty disrespectful person. I don’t know how owner of business keeping people like this kind to be working with them even I ask for a triple espresso and you charge me for only one shot and she remake it again really disgusting.
  • CW
    Colleen Webster
    Dec 29, 2025
    1.0
    Stopped at 12:30 pm on 12/29/25. Tried to order at drive thru and she was so rude, sharp toned, and condescending we decided to go in instead. Inside 3 women walking slowly. One guy racing around working hard. Very unfriendly. Got distinct impression they didn’t want to be working. Didn’t have Bavarian cream or 2 other flavors we asked for. Just substituted donut without asking. Will never stop there again.
  • RD
    Robin Dick
    Dec 17, 2025
    2.0
    There are many other Dunkins where they care about the customer.
  • JB
    James B
    Dec 16, 2025
    5.0
    Clean store, super friendly service
  • DQ
    Devin Quesenberry
    Nov 9, 2025
    5.0
    I had a mobile order issue and had to call in during a busy hour. They not only took care of me, but the coffee was delicious!

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Florence, SC?

The Dunkin' in Florence, SC is open Monday through Saturday from 5:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.