Chipotle Mexican Grill

Reviews

• TB

  tee baby

  Jan 5, 2026
  1.0
  I stopped by tonight on my way back home to the other side of sc from the beach. I do believe this was by far my worst Chipotle experience! When I walked in there was a young lady on the register who was moving like molasses (like a child being told to do something they didn't want to do) . The other guy that seemed like he was overworked, overwhelmed & possibly overstimulated trying to maintain professionalism took over the register so she could switch to making food. She slowly walked straight from the register to grab gloves and then walk over to make food. (I've worked in the food industry there is Absolutely No reason Anyone should go from the register handling money straight to gloves and handling food without washing your hands properly!!) Before she put the gloves on I asked if she would wash her hands (she did just finish handling money "which is disgusting ") she did so with no issue and disappeared around the corner for whatever reason possibly to put the same gloves on instead of getting a fresh pair. It's just disgusting and ridiculous if you hate the job that much find another one. Not to mention when I pulled up the parking lot is gross it's garbage everywhere inside is no better. I hope the poor guy that was stuck in there with her who looked completely drained gets a replacement that has some type of business etiquette.she is just terrible. He is the only reason there is 2 stars & not 1. My bowl of course was not that great it was good enough to get something on my belly to get me up the road.👎
• AS

  Adam Schechner

  Dec 28, 2025
  4.0
  The food, as always, is excellent. Service was just fine, and the restrooms were also fine (except for nearly running out of toilet paper). But speaking of running out of things, believe the reviews - they run out of food. We were informed on arrival that they were out of fajita vegetables and black beans, and as we were leaving they announced that chicken would be a 20 minute wait. This was at 6:30, so it seems the management/prep could use some improvement.
• KW

  keywanya williams

  Dec 21, 2025
  1.0
  Had to wait 15 in the line only to get to the windows and they were out of rice steak carne asada sour cream lettuce corn and guacamole!!! The worker making the food had not support or anyone helping him with prep and replacing the thing a he needed. It was a complete disaster!! Not to mention the work space was dirty and food was everywhere
• CA

  Caleb Allen

  Dec 16, 2025
  1.0
  I absolutely love chipotle’s food. I eat here OFTEN. The food quality is the only reason I keep coming back. Every now and then the service seems slow, but never gotten cold food. I love that there are different options that I can customize according to my diet. I get exactly what I want every time with no questions and the food itself truly is amazing. BUT… you can almost guarantee that no matter how the line workers treat you, your day will be ruined by the lady at the register. Never smiles, never asks “how are you today?” And always has an attitude. She acts like she absolutely hates working there and she is the only reason I hesitate to go back more often. Very POOR customer service with her and I am always so disappointed in how I am treated by this person when I come in. I treat people the way I want to be treated, but it’s very hard to do that when someone just tells you what the amount is, shoves the receipt in your face and just says, “thanks.” It never changes no matter what time of day you go. I understand that people have things going on in life, but this is literally EVERY time I go in there and if it’s affecting her work, she needs to be let go or corporate office needs to have a long sit down with her. Honestly ridiculous.
• JS

  Jasmine Simon

  Dec 10, 2025
  1.0
  I will eat chipotle anywhere else in the world EXCEPT Florence. Your service is horrible. I came in and was the ONLY person in line and the staff stood laughing, talking and texting like for 5 minutes before the cook on grill turned around and asked has anyone helped me yet. I told him no. He was very disappointed. So, shout out to him. After the service was horrible. The manager was no where to be found and when I called back to complain, she too was very dry and had no customer service about herself. So I called corporate and as you know, NOTHING was done. You all have been a disappointment since you first opened. I stopped eating here for years. Over ten years and to return after a decade to the same dry, unprofessional customer service is beyond unbelievable. DO BETTER.

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