As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Many customers reported receiving cold, old, or poorly prepared food, with specific complaints about burgers, fries, and chicken sandwiches.
Service Issues
Customers frequently mentioned slow service, confusion with the AI ordering system, and unprofessional behavior from staff.
Cleanliness
Several reviews highlighted unsanitary conditions both inside and outside the restaurant, raising concerns about overall hygiene.
Availability Problems
Customers expressed frustration over menu items being unavailable, including drinks and specific food items.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service during their visits, indicating that experiences can vary.
TP
Thomas Pearson
Feb 12, 2026
5.0
Everything was jus totally outstanding 👏 👌 🙌 ✨️ keep up the good work 👏 🙌 👍 👌 and keep on doing what yall do.....~>>>
JD
Joanne Davis
Feb 5, 2026
1.0
Let me start off by saying it has been awhile since I have visited Checkers in my town. When I visited Checkers today, AI Bot took my order. They got my order right. The cashier that waited on me at the drive-thru window was okay. However, my food was not good. The fries was old and somewhat hard but still warm from being under the warmer. My classic doubl cheesburger was cold when i put my hand underneath the bag and upon taking the sandwich out of the bag it was cold. Once I heated the sandwich, it was good. Overall service was terrible. I never had service like this at a Checkers before where I received cold food and unfresh fries.
DB
Dan Ben
Jan 18, 2026
3.0
I give it a three stars. The drive-thru has an AI Bot taking your order. It was very confusing because it couldn't get the order right. I had to repeat it multiple times. The service wasn't bad at the window.
The fries were hot. But the burger was warm at best. The price for the MVP meal is a good deal.
SS
Scott Sessoms
Jan 14, 2026
2.0
Ordered dinner from this place last night for my family. We recently just moved to Florence. The first experience was great but last night...
I ordered the Bacon Cheeseburger (Baconzilla) and there was no issues there. But my girlfriend and daughter wanted the spicy chicken sandwiches. I should have took pictures but I was tired after work and going to get food. Looked nothing like the pictures. Both sandwiches looked like a run down school cafeteria sandwich. The buns looked like dollar store bread and nothing like the pictures you see on the menu. Needless to say, they were not happy at all.
My girlfriend wanted the caramel sundae. When I get there to pick up the food, I was informed that there was no sundaes. But they could give me a milkshake to replace it. That's fine....
When the employee handed me the cup for the milkshake, there was stuff spilled all over the side of it. The cup was so foamed up. The cup was nothing but milk and maybe one squirt of caramel. My girlfriend still tried it and she said it tasted like they had put pure salt in the milk and caramel. She threw it away and now pissed off even more because her sandwich and drink were horrible.
When I arrived at the place to pick up my food, the side door was wide open. There were about 4-5 people standing there talking inside the establishment. 4 of them, not in uniforms, just having a grand conversation. This restaurant only has 4 parking spaces. I had to squeeze between two vehicles just to be able to go grab my food.
All in all, it was a horrible experience and will be my last time going to this place. I would not recommend it at all. Again, our first time was great but then we get this. I'm only giving two stars because the only thing right was the bacon Cheeseburger. If it wasn't for that, it would for sure be a one star.
BT
Brian Tolbert
Dec 27, 2025
1.0
Sat in the drive-thru window for almost 25 minutes to get a wing combo meal. The window people moved very slow and the food was not hot as it could’ve been.