Charleys Cheesesteaks

Reviews

• HW

  Herbert Walton

  Dec 27, 2025
  1.0
  This was easily one of the worst Charlie’s experiences I’ve ever had. I’m from New York and I’ve seen my share of bad service, but this was on another level. I walked up to the counter and, one by one, every employee disappeared into the back—some of them even made direct eye contact with me as they walked away. No one said, “One minute” or “We’ll be right with you.” They just left. The only person who stayed out front was the cook, who continued scraping the grill for several minutes before finally looking up. I asked where everyone went, and he said “one minute” and went to the back to get someone. After waiting a few more minutes, I gave up and left for Chick-fil-A. I really wanted Charlie’s, though, so I came back—only to find that there was still no one at the counter. I asked the cook what was going on, and he said his coworker had come out while I was gone. He went to get her again. A few minutes later, she finally appeared. No smile, no apology—just an unpleasant expression like she was annoyed to even be there. I tried to crack a light joke to ease the tension, but she clearly wasn’t interested in any interaction. I placed my order and waited. I then watched the cook put beef on the grill, even though I had clearly ordered chicken. Since I was the only customer at the time, I assumed it was mine and asked, “Is that chicken?” He looked startled, scooped it up, and set it aside before finally putting chicken on the grill. From that point on, my order went smoothly. As I waited, the line started to grow, but the service continued at a snail’s pace. It was disappointing to see such a complete lack of pride in the service being provided. Unfortunately, I will not be returning to this location unless there is a serious overhaul of their customer service training.
• LW

  Lisa Williams

  Dec 20, 2025
  5.0
  I just lost my step dad who was from PA and loved a good Philly cheesesteak. I wanted to have one tonight in his honor so this is where I went. I’ve never eaten here before but I’ve picked up delivery orders from here and every time I ask how are you today, the response is “better than good”. When I told the cashier tonight why I was there she grabbed my hand and told me she was praying for me, they wrote a special message on my box. They didn’t have to do that but they showed compassion and did. Many years ago I worked in a couple restaurants in a mall. It’s crazy busy all the time, staffing is usually an issue, and hard working staff often goes unnoticed. I’m not big fan of mall food in general but tonight, my food was fantastic and the service, well, it was way better than good!!!
• RN

  Ron Nester

  Nov 4, 2025
  1.0
  I visited the Magnolia Mall today and I ordered a Cheese steak combo. The cashier was rude and cut me off twice while I was ordering. She then handed me my change and receipt. I eat my meal and the cheese steak was the worst the I have eaten at a Charlie's. As I walked around the mall I noticed that she gave me change for a $20 when I gave her a $50. When I when back to the restaurant, she had my correct change and a new receipt. She had the nerve to say that I snatched the receipt out of her hand. I will never stop at this restaurant again.
• MM

  Mariaaa

  Oct 15, 2025
  1.0
  I went to charleys cheesteaks at magnolia mall, and i was greeted friendly, i paid 15.81 for food and i asked for cajun seasoning for the fries, it looked horrible and it tasted disgusting they added way to much seasoning and the lady making the bread ready she had dreads had a bad attitude she was tossing the customers food and was being rude calling them out, i asked for a refund i only took a bite they denied me a refund while having a attitude.
• AE

  Ashlyn Evans

  Sep 10, 2025
  2.0
  Half of your staff needs to be replaced at this location. I come in multiple times a week and see the same things. The final straw was me ordering my mobile order and the cashier being petty and telling me I had to wait. Made 2 drinks sooo slow and then still looked past me until one of the regular employees saw me and handed it to me because she knows me from going so much. That was enough to honestly send me because if it had been there the whole time , why was it an issue to pass it off to me ? This is your job , if you have an issue with it or being a people’s person maybe you need to look for a different job ! Please make changes !! Side note- the girl cook with dreads is always super helpful and knows how to cook perfectly !

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