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Arby's

4.3
(918 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1420 S Irby St, Florence, SC
29505, United States

Hours

Reviews

4.3
918 reviews
5 stars
531
4 stars
223
3 stars
91
2 stars
35
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and accommodating staff, although some reported issues with order accuracy and miscommunication.

Food Quality

While many reviews highlighted the food as delicious and fresh, there were several complaints about food being overcooked, cold, or not meeting expectations.

Cleanliness

The restaurant was generally noted for its cleanliness, although some customers mentioned the need for improved bathroom maintenance.

Order Accuracy

Several customers expressed frustration with incorrect orders or missing items, indicating a need for better attention to detail.

Dining Experience

The drive-thru service was often described as fast and efficient, but many customers were disappointed by the lack of indoor dining options.
  • BF
    Bridgette Feagin
    6 days ago
    3.0
    Went to Arby's for the first time in a while, and we had to wait for our food and they forgot our 2 piece peach cobbler rolls. I feel like they should have been the first thing in the bag while you were waiting on the rest of the food.
  • KS
    Karma Sue
    Dec 11, 2025
    5.0
    I went here and ordered quite a large order.And everything was completely correct. The person taking my order was very friendly and she was also multitasking taking other orders but still managed to get my order correct.And read it back correctly. A helpful suggestion.I would just like to add is maybe separating meal combos into their own bags or maybe sandwiches and fries into separate bags.Because i'm always scared to leave.Drive throughs without checking my order.And when I try to dig to the bottom to check my sandwiches, the fries are on top and it makes it difficult.Also, this lets the fries get cold. If the fries were in their own bag, you would be able to fold down the top and keep them nice and warm and check your sandwiches quickly as well as hand them out to your family. Also I made the bag quite heavy, and it was filled to the top.I would have preferred if my order was in two bags, but that's not a complaint.It's just a helpful suggestion.I was very happy with my order.And the fries were piping hot. Be careful when you order.Because the food is very tempting.You can end up spending quite a bit at this place.If you're not careful lol. I did hand the cashier, two credit cards.My order total was 50.35. I asked her to put twenty five on the first cart.Because I was sure that I had money on there.And the rest on the second card, and in case that card didn't work.I would use cash because I didn't want to put it all on my first card.However, she put it all on the first card, but I guess that was just a miscommunication. I do wish they had some vegetarian options for myself and my children. Besides the side orders, it would be nice if they offered a veggie sandwich or a sandwich that has Mayonnaise. Lettuce, tomato. Maybe mushrooms or some kind of different feeling, just something to eat.That doesn't have meat on it, but it is our piece and they are all about their meats. A nice place to have lunch is Timod park right down the road. It has picnic tables but also has some people passing through, that are just " hanging out" if you will, but seem harmless. Anyway, i ate half of my arby's and left the rest on a table like many people leave their food around and one of the walkthrough people stole it, but I think they needed it more than me and hopefully they enjoyed it.
  • JB
    Joe Balotti
    Dec 17, 2018
    4.0
    The new box is a very good value.

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